4
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Oak Ridge National Laboratory
Marketing or Exec? Claim Your Free Account
About Oak Ridge National Laboratory's Brand
Oak Ridge National Laboratory holds a range of R&D assignments, from fundamental nuclear physics to applied R&D on advanced energy systems.
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Oak Ridge National Laboratory NPS
Oak Ridge National Laboratory's Net Promoter Score (NPS) is a 4 with 36% Promoters, 32% Passives, and 32% Detractors. Net Promoter Score tracks whether Oak Ridge National Laboratory's customers would recommend using the product based on a scale of -100 to 100.
Oak Ridge National Laboratory Overall NPS
| 36% | Promoters |
|---|---|
| 32% | Passives |
| 32% | Detractors |
Oak Ridge National Laboratory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 66 | Jul 2022 | 66 |
Aug 2022 71 | Aug 2022 | 71 |
Nov 2022 50 | Nov 2022 | 50 |
May 2023 44 | May 2023 | 44 |
Jun 2023 30 | Jun 2023 | 30 |
Jul 2023 16 | Jul 2023 | 16 |
Oct 2023 7 | Oct 2023 | 7 |
Dec 2023 14 | Dec 2023 | 14 |
Feb 2024 18 | Feb 2024 | 18 |
Mar 2024 18 | Mar 2024 | 18 |
Sep 2024 10 | Sep 2024 | 10 |
Apr 2025 4 | Apr 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oak Ridge National Laboratory Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Oak Ridge National Laboratory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oak Ridge National Laboratory Product Quality
3.6/5
Oak Ridge National Laboratory has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Oak Ridge National Laboratory's overall Product Quality score rated by its users and customers.
Oak Ridge National Laboratory Product Information
Oak Ridge National Laboratory’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.ornl.gov/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Oak Ridge National Laboratory Pricing
Oak Ridge National Laboratory ROI & Value For Money
3.6/5
Oak Ridge National Laboratory has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Oak Ridge National Laboratory's overall ROI score rated by its users and customers.
Oak Ridge National Laboratory Customer Satisfaction (CSAT)
Oak Ridge National Laboratory Customer Satisfaction (CSAT) Score
50 / 100
Oak Ridge National Laboratory has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
19%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
12%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oak Ridge National Laboratory Customer Service
3.6/5
Oak Ridge National Laboratory has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Oak Ridge National Laboratory's overall Customer Service score rated by its users and customers.
About Oak Ridge National Laboratory's Customer Service
Address
One Bethel Valley Road, Oak Ridge, TN
Website
http://www.ornl.gov/
Phone Number
(865) 576-0885
Oak Ridge National Laboratory as an Employer
Consumer vs. Employees
Oak Ridge National Laboratory scored a 4 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Oak Ridge National Laboratory would recommend the brand to a friend. ENPS measures how likely Oak Ridge National Laboratory employees would recommend working at Oak Ridge National Laboratory to a friend.
Net Promoter Score
4
NPS Score
| 36% | Promoters |
|---|---|
| 32% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 31% | Promoters |
|---|---|
| 16% | Passive |
| 53% | Detractors |
