-53
NPS
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Oak Street Health
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About Oak Street Health's Brand
Oak Street Health offers primary care and medicare services.
Brand at a Glance
53%
Customer Loyalty
1.9/5
Product Quality
2/5
Pricing
1.9/5
Customer Service
Oak Street Health NPS
Oak Street Health's Net Promoter Score (NPS) is a -53 with 21% Promoters, 5% Passives, and 74% Detractors. Net Promoter Score tracks whether Oak Street Health's customers would recommend using the product based on a scale of -100 to 100.
Oak Street Health Overall NPS
| 21% | Promoters |
|---|---|
| 5% | Passives |
| 74% | Detractors |
Oak Street Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -50 | Dec 2024 | -50 |
Jan 2025 -52 | Jan 2025 | -52 |
Feb 2025 -52 | Feb 2025 | -52 |
Mar 2025 -52 | Mar 2025 | -52 |
Apr 2025 -52 | Apr 2025 | -52 |
May 2025 -52 | May 2025 | -52 |
Jun 2025 -52 | Jun 2025 | -52 |
Jul 2025 -54 | Jul 2025 | -54 |
Aug 2025 -52 | Aug 2025 | -52 |
Sep 2025 -52 | Sep 2025 | -52 |
Oct 2025 -53 | Oct 2025 | -53 |
Nov 2025 -53 | Nov 2025 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oak Street Health NPS by Gender
Male customers rated Oak Street Health's NPS 27 points higher than Female customers.
Male
-48
Oak Street Health's NPS was rated -48 by Male customers on Comparably.
22%
Promoters
8%
Passives
70%
Detractors
Female
-75
Oak Street Health's NPS was rated -75 by Female customers on Comparably.
11%
Promoters
3%
Passives
86%
Detractors
Oak Street Health NPS by Ethnicity
Oak Street Health's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -73 | Caucasian | -73 |
Hispanic or Latino -25 | Hispanic or Latino | -25 |
African American/Black -46 | African American/Black | -46 |
Asian or Pacific Islander -60 | Asian or Pacific Islander | -60 |
Other -73 | Other | -73 |
Oak Street Health NPS by Age
Oak Street Health's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Oak Street Health NPS by Usage
Oak Street Health's NPS was rated the highest by customers who have used Oak Street Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -65 | Less than 1 Year | -65 |
1 to 2 Years -59 | 1 to 2 Years | -59 |
2 to 5 Years -68 | 2 to 5 Years | -68 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Oak Street Health Customer Reviews
Out of the 26 Oak Street Health customer reviews 7 were positive and 19 were constructive. Oak Street Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Oak Street Health Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Oak Street Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oak Street Health Customer Loyalty Score by Gender
Male customers rated Oak Street Health's Customer Loyalty score 6% higher than Female customers.
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Male
61%
Yes
Female
55%
Yes
Oak Street Health Customer Loyalty Score by Ethnicity
Oak Street Health's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Oak Street Health.
52
out of 100
Caucasian
55
out of 100
Hispanic or Latino
62
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
57
out of 100
Other
Oak Street Health Customer Loyalty Score by Age
Oak Street Health's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Oak Street Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
46-50 55% | 46-50 | 55% |
51-55 55% | 51-55 | 55% |
56-60 70% | 56-60 | 70% |
61-65 56% | 61-65 | 56% |
66+ 54% | 66+ | 54% |
Oak Street Health Customer Loyalty Score by Usage
Oak Street Health's Customer Loyalty score was rated the highest by customers who have used Oak Street Health's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Oak Street Health Customer Loyalty Score by Industry
Oak Street Health's Customer Loyalty score was rated the highest by Insurance industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Oak Street Health Product Quality
1.9/5
Oak Street Health has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Oak Street Health Product Information
Oak Street Health’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Oak Street Health's product the highest. Reviewers from the Banking and Financial Services industry rated Oak Street Health the lowest at 1.6.
- Website
- http://oakstreethealth.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into Oak Street Health Product Quality
Oak Street Health's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Professional Services industry.
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Ranked Oak Street Health Product Quality the Highest
Ranked Oak Street Health Product Quality the Lowest
Oak Street Health Product Quality Score by Gender
Male customers rated Oak Street Health's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Oak Street Health.
Male
2.1/5
Female
1.5/5
Oak Street Health Product Quality Score by Ethnicity
Oak Street Health's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Oak Street Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 1.9 | African American/Black | 1.9 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.6 | Other | 1.6 |
Oak Street Health Product Quality Score by Age
Oak Street Health's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Oak Street Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.7 | 26-30 | 2.7 |
46-50 2.7 | 46-50 | 2.7 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Oak Street Health Product Quality Score by Usage
Oak Street Health's Product Quality score was rated the highest by customers who have used Oak Street Health's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Oak Street Health Product Quality Score by Industry
Oak Street Health's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Professional Services industry customers.
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Oak Street Health Pricing
Oak Street Health ROI & Value For Money
2/5
Oak Street Health has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Oak Street Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Accounting industry think that they had the lowest ROI from Oak Street Health.
Quick Insights into Oak Street Health ROI
Oak Street Health's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Professional Services industry.
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Ranked Oak Street Health ROI the Highest
Ranked Oak Street Health ROI the Lowest
Oak Street Health ROI Score by Gender
Male customers rated Oak Street Health's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Oak Street Health.
Male
2/5
Female
1.6/5
Oak Street Health ROI Score by Ethnicity
Oak Street Health's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Oak Street Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Other 1.5 | Other | 1.5 |
Oak Street Health ROI Score by Age
Oak Street Health's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Oak Street Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
46-50 3.1 | 46-50 | 3.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Oak Street Health ROI Score by Usage
Oak Street Health's ROI score was rated the highest by customers who have used Oak Street Health's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Oak Street Health ROI Score by Industry
Oak Street Health's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Professional Services industry customers.
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Oak Street Health Customer Satisfaction (CSAT)
Oak Street Health Customer Satisfaction (CSAT) Score
27 / 100
Oak Street Health has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
12%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
19%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Oak Street Health Customer Satisfaction
Oak Street Health's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Professional Services industry.
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Ranked Oak Street Health Customer Satisfaction the Highest
Ranked Oak Street Health Customer Satisfaction the Lowest
Oak Street Health Customer Satisfaction Score by Gender
Male customers rated Oak Street Health's Customer Satisfaction score 18 points higher than Female customers.
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31 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 15% | |
Very Dissatisfied | 50% |
13 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 23% | |
Very Dissatisfied | 61% |
Oak Street Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Oak Street Health's Customer Satisfaction (CSAT) score was rated 19% according to Caucasian users and customers.
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19 / 100
Very Satisfied
10%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
21%
Very Dissatisfied
60%
CSAT according to Hispanic or Latino
Oak Street Health's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to African American/Black
Oak Street Health's Customer Satisfaction (CSAT) score was rated 21% according to African American/Black users and customers.
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21 / 100
Very Satisfied
21%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
17%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Oak Street Health's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
CSAT according to Other
Oak Street Health's Customer Satisfaction (CSAT) score was rated 18% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Oak Street Health.
18 / 100
Very Satisfied
6%
Satisfied
12%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
12%
Very Dissatisfied
65%
Oak Street Health Customer Satisfaction Score by Age
Oak Street Health's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Oak Street Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 66% | |||||||||||||||
| 51-55 | 17% | |||||||||||||||
| 56-60 | 43% | |||||||||||||||
| 61-65 | 12% | |||||||||||||||
| 66+ | 15% |
Oak Street Health Customer Satisfaction Score by Usage
Oak Street Health's Customer Satisfaction score was rated the highest by customers who have used Oak Street Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Oak Street Health Customer Satisfaction Score by Industry
Oak Street Health's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Oak Street Health Customer Satisfaction Score by Industry",
"text": "Oak Street Health's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Professional Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 29,
"stars": 0,
"csatScore": 29,
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},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
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{
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"groupId": 499,
"score": 16,
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"csatScore": 16,
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{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 33,
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"scoreClassName": "",
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{
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"groupId": 504,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreClassName": "",
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{
"label": "Education",
"groupId": 515,
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"stars": 0,
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{
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"groupId": 522,
"score": 13,
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"scoreClassName": "",
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},
{
"label": "Professional Services",
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]
}Oak Street Health Customer Service
1.9/5
Oak Street Health has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Oak Street Health's overall Customer Service score rated by its users and customers.
About Oak Street Health's Customer Service
Address
Chicago, IL
Website
http://oakstreethealth.com
Quick Insights into Oak Street Health Customer Service
Oak Street Health's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Professional Services industry.
Sign Up to unlock insights into how customers have ranked Oak Street Health's Customer Service score.
Ranked Oak Street Health Customer Service the Highest
Ranked Oak Street Health Customer Service the Lowest
Oak Street Health Customer Service Score by Gender
Male customers rated Oak Street Health's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Oak Street Health.
Male
2.1/5
Female
1.5/5
Oak Street Health Customer Service Score by Ethnicity
Oak Street Health's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Oak Street Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 1.5 | Other | 1.5 |
Oak Street Health Customer Service Score by Age
Oak Street Health's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Oak Street Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
46-50 2.7 | 46-50 | 2.7 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Oak Street Health Customer Service Score by Usage
Oak Street Health's Customer Service score was rated the highest by customers who have used Oak Street Health's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Oak Street Health Customer Service Score by Industry
Oak Street Health's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Professional Services industry customers.
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Oak Street Health as an Employer
2.9/5
Oak Street Health has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Oak Street Health scored a -53 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Oak Street Health would recommend the brand to a friend. ENPS measures how likely Oak Street Health employees would recommend working at Oak Street Health to a friend.
Net Promoter Score
-53
NPS Score
| 21% | Promoters |
|---|---|
| 5% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 32% | Promoters |
|---|---|
| 12% | Passive |
| 56% | Detractors |
