-25
NPS
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Oaktree Capital Management, L.P.
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About Oaktree Capital Management, L.P. Brand
Oaktree Capital Management is a privately owned investment manager.
Brand at a Glance
60%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Oaktree Capital Management, L.P. NPS
Oaktree Capital Management, L.P.'s Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Oaktree Capital Management, L.P.'s customers would recommend using the product based on a scale of -100 to 100.
Oaktree Capital Management, L.P. Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Oaktree Capital Management, L.P. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
May 2022 -50 | May 2022 | -50 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2025 -25 | Jan 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oaktree Capital Management, L.P. Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Oaktree Capital Management, L.P. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oaktree Capital Management, L.P. Product Quality
3.6/5
Oaktree Capital Management, L.P. has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Oaktree Capital Management, L.P. overall Product Quality score rated by its users and customers.
Oaktree Capital Management, L.P. Product Information
Oaktree Capital Management, L.P.’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Oaktree Capital Management, L.P. Pricing
Oaktree Capital Management, L.P. ROI & Value For Money
3.6/5
Oaktree Capital Management, L.P. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Oaktree Capital Management, L.P. Customer Satisfaction (CSAT)
Oaktree Capital Management, L.P. Customer Satisfaction (CSAT) Score
75 / 100
Oaktree Capital Management, L.P. has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oaktree Capital Management, L.P. Customer Service
3.6/5
Oaktree Capital Management, L.P. has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Oaktree Capital Management, L.P.'s Customer Service
Website
https://www.oaktreecapital.com/
Oaktree Capital Management, L.P. as an Employer
4.5/5
Oaktree Capital Management, L.P. has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of Oaktree Capital Management, L.P.
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Oaktree Capital Management, L.P. scored a -25 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Oaktree Capital Management, L.P. would recommend the brand to a friend. ENPS measures how likely Oaktree Capital Management, L.P. employees would recommend working at Oaktree Capital Management, L.P. to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
