-100
NPS
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Oakwood
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About Oakwood's Brand
Oakwood’s expertise in established and emerging technologies provides a unique value-add to organizations of all sizes.
Brand at a Glance
10%
Customer Loyalty
2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Oakwood NPS
Oakwood's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Oakwood's customers would recommend using the product based on a scale of -100 to 100.
Oakwood Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Oakwood NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oakwood Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Oakwood users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oakwood Product Quality
2/5
Oakwood has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Oakwood's overall Product Quality score rated by its users and customers.
Oakwood Product Information
Oakwood’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://oakwoodsys.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Oakwood Pricing
Oakwood ROI & Value For Money
3/5
Oakwood has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Oakwood's overall ROI score rated by its users and customers.
Oakwood Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oakwood Customer Service
3/5
Oakwood has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Oakwood's overall Customer Service score rated by its users and customers.
About Oakwood's Customer Service
Address
622 Emerson Road, Suite 350, Saint Louis, MO
Website
http://oakwoodsys.com
Phone Number
(314) 824-3000
Oakwood as an Employer
2.6/5
Oakwood has a 2.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Oakwood scored a -100 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Oakwood would recommend the brand to a friend. ENPS measures how likely Oakwood employees would recommend working at Oakwood to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
