49
NPS
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OANDA Corporation
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About OANDA Corporation's Brand
OANDA Corporation is a foreign exchange company that provides internet-based forex trading and currency information services.
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4.4/5
Customer Service
OANDA Corporation NPS
OANDA Corporation's Net Promoter Score (NPS) is a 49 with 62% Promoters, 25% Passives, and 13% Detractors. Net Promoter Score tracks whether OANDA Corporation's customers would recommend using the product based on a scale of -100 to 100.
OANDA Corporation Overall NPS
| 62% | Promoters |
|---|---|
| 25% | Passives |
| 13% | Detractors |
OANDA Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Oct 2021 50 | Oct 2021 | 50 |
Nov 2021 66 | Nov 2021 | 66 |
Sep 2022 50 | Sep 2022 | 50 |
Oct 2022 20 | Oct 2022 | 20 |
Nov 2022 34 | Nov 2022 | 34 |
Sep 2023 43 | Sep 2023 | 43 |
Sep 2024 50 | Sep 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OANDA Corporation Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of OANDA Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OANDA Corporation Product Quality
3.8/5
OANDA Corporation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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OANDA Corporation Product Information
OANDA Corporation’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.oanda.com
Industry
Tech
Analytics
Content
FinTech
Media
OANDA Corporation Pricing
OANDA Corporation ROI & Value For Money
4/5
OANDA Corporation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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OANDA Corporation Customer Satisfaction (CSAT)
OANDA Corporation Customer Satisfaction (CSAT) Score
83 / 100
OANDA Corporation has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OANDA Corporation Customer Service
4.4/5
OANDA Corporation has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About OANDA Corporation's Customer Service
Address
370 King Street West, 2nd Floor, Box 60, M5V 1J9 Canada
Website
http://www.oanda.com
OANDA Corporation as an Employer
3.5/5
OANDA Corporation has a 3.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
OANDA Corporation scored a 49 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of OANDA Corporation would recommend the brand to a friend. ENPS measures how likely OANDA Corporation employees would recommend working at OANDA Corporation to a friend.
Net Promoter Score
49
NPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 0% | Promoters |
|---|---|
| 43% | Passive |
| 57% | Detractors |
