-43
NPS
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Oasis
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About Oasis' Brand
OASIS is a not-for-profit consortium that brings people together to agree on intelligent ways to exchange information over the Internet.
Brand at a Glance
54%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Oasis NPS
Oasis's Net Promoter Score (NPS) is a -43 with 14% Promoters, 29% Passives, and 57% Detractors. Net Promoter Score tracks whether Oasis's customers would recommend using the product based on a scale of -100 to 100.
Oasis Overall NPS
| 14% | Promoters |
|---|---|
| 29% | Passives |
| 57% | Detractors |
Oasis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 0 | Mar 2020 | 0 |
Sep 2022 -50 | Sep 2022 | -50 |
Nov 2022 -66 | Nov 2022 | -66 |
Mar 2023 -50 | Mar 2023 | -50 |
Jul 2023 -20 | Jul 2023 | -20 |
Sep 2023 -34 | Sep 2023 | -34 |
Dec 2023 -43 | Dec 2023 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oasis Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Oasis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oasis Product Quality
3.8/5
Oasis has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Oasis' overall Product Quality score rated by its users and customers.
Oasis Product Information
Oasis’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.oasis-open.org/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Oasis Pricing
Oasis ROI & Value For Money
3.3/5
Oasis has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Oasis Customer Satisfaction (CSAT)
Oasis Customer Satisfaction (CSAT) Score
50 / 100
Oasis has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oasis Customer Service
3.2/5
Oasis has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Oasis's Customer Service
Address
25 Corporate Drive Suite 103, Burlington, MA 01803-4238
Website
https://www.oasis-open.org/
Phone Number
7814255072
Oasis as an Employer
3.1/5
Oasis has a 3.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Oasis scored a -43 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Oasis would recommend the brand to a friend. ENPS measures how likely Oasis employees would recommend working at Oasis to a friend.
Net Promoter Score
-43
NPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 42% | Promoters |
|---|---|
| 26% | Passive |
| 32% | Detractors |
