35
NPS
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Obagi Medical
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About Obagi Medical's Brand
Obagi Medical provides skin care products.
Brand at a Glance
86%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Obagi Medical NPS
Obagi Medical's Net Promoter Score (NPS) is a 35 with 60% Promoters, 15% Passives, and 25% Detractors. Net Promoter Score tracks whether Obagi Medical's customers would recommend using the product based on a scale of -100 to 100.
Obagi Medical Overall NPS
| 60% | Promoters |
|---|---|
| 15% | Passives |
| 25% | Detractors |
Obagi Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 63 | Aug 2022 | 63 |
Nov 2022 44 | Nov 2022 | 44 |
Mar 2023 50 | Mar 2023 | 50 |
Apr 2023 45 | Apr 2023 | 45 |
Feb 2024 49 | Feb 2024 | 49 |
Mar 2024 54 | Mar 2024 | 54 |
Apr 2024 50 | Apr 2024 | 50 |
May 2024 43 | May 2024 | 43 |
Jun 2024 46 | Jun 2024 | 46 |
Oct 2024 39 | Oct 2024 | 39 |
Jun 2025 30 | Jun 2025 | 30 |
Dec 2025 35 | Dec 2025 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Obagi Medical NPS by Gender
Obagi Medical's NPS was rated 11 by Female customers on Comparably.
Female
11
Obagi Medical's NPS was rated 11 by Female customers on Comparably.
44%
Promoters
23%
Passives
33%
Detractors
Male
N/A
Obagi Medical's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Obagi Medical NPS by Ethnicity
Obagi Medical's NPS was rated 28 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 28 | Caucasian | 28 |
Obagi Medical NPS by Usage
Obagi Medical's NPS was rated the highest by customers who have used Obagi Medical's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Obagi Medical Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Obagi Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Obagi Medical Customer Loyalty Score by Gender
Obagi Medical's Customer Loyalty score was rated 90 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Obagi Medical.
Female
90%
Yes
Male
N/A
Yes
Obagi Medical Customer Loyalty Score by Ethnicity
Obagi Medical's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Obagi Medical.
100
out of 100
Caucasian
Obagi Medical Customer Loyalty Score by Usage
Obagi Medical's Customer Loyalty score was rated the highest by customers who have used Obagi Medical's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Obagi Medical Customer Loyalty Score by Industry
Obagi Medical's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Obagi Medical Product Quality
3.8/5
Obagi Medical has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Obagi Medical Product Information
Obagi Medical’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Obagi Medical's product the highest.
- Website
- www.obagi.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Quick Insights into Obagi Medical Product Quality
Obagi Medical's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Obagi Medical's products/services for 1 to 2 Years.
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Ranked Obagi Medical Product Quality the Highest
Ranked Obagi Medical Product Quality the Lowest
Obagi Medical Product Quality Score by Gender
Obagi Medical's Product Quality score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Obagi Medical.
Female
4.1/5
Male
N/A
Obagi Medical Product Quality Score by Ethnicity
Obagi Medical's Product Quality score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Obagi Medical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Obagi Medical Product Quality Score by Usage
Obagi Medical's Product Quality score was rated the highest by customers who have used Obagi Medical's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Obagi Medical Product Quality Score by Industry
Obagi Medical's Product Quality score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Obagi Medical Pricing
Obagi Medical ROI & Value For Money
3.6/5
Obagi Medical has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Obagi Medical Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Obagi Medical ROI
Obagi Medical's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Obagi Medical's products/services for 5 to 10 Years.
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Ranked Obagi Medical ROI the Highest
Ranked Obagi Medical ROI the Lowest
Obagi Medical ROI Score by Gender
Obagi Medical's ROI score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Obagi Medical.
Female
3.8/5
Male
N/A
Obagi Medical ROI Score by Ethnicity
Obagi Medical's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Obagi Medical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Obagi Medical ROI Score by Usage
Obagi Medical's ROI score was rated the highest by customers who have used Obagi Medical's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Obagi Medical ROI Score by Industry
Obagi Medical's ROI score was rated 4.3 stars by Tech industry customers.
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Obagi Medical Customer Satisfaction (CSAT)
Obagi Medical Customer Satisfaction (CSAT) Score
82 / 100
Obagi Medical has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
44%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Obagi Medical Customer Satisfaction
Obagi Medical's Customer Satisfaction score was rated highest by customers who have used Obagi Medical's products/services for 1 to 2 Years, and rated lowest by customers who have used Obagi Medical's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Obagi Medical's Customer Satisfaction.
Ranked Obagi Medical Customer Satisfaction the Highest
Ranked Obagi Medical Customer Satisfaction the Lowest
Obagi Medical Customer Satisfaction Score by Gender
Obagi Medical's Customer Satisfaction score was rated 88 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Obagi Medical.
88 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
Obagi Medical Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Obagi Medical's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Obagi Medical.
86 / 100
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
Obagi Medical Customer Satisfaction Score by Usage
Obagi Medical's Customer Satisfaction score was rated 100 points by customers who have used Obagi Medical's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Obagi Medical Customer Satisfaction Score by Industry
Obagi Medical's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Obagi Medical Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
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}Obagi Medical Customer Service
3.7/5
Obagi Medical has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Obagi Medical's overall Customer Service score rated by its users and customers.
About Obagi Medical's Customer Service
Address
Irvine, CA
Website
www.obagi.com
Quick Insights into Obagi Medical Customer Service
Obagi Medical's Customer Service score was rated highest by customers who have used Obagi Medical's products/services for 5 to 10 Years, and rated lowest by customers who have used Obagi Medical's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Obagi Medical's Customer Service score.
Ranked Obagi Medical Customer Service the Highest
Ranked Obagi Medical Customer Service the Lowest
Obagi Medical Customer Service Score by Gender
Obagi Medical's Customer Service score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Obagi Medical.
Female
3.7/5
Male
N/A
Obagi Medical Customer Service Score by Ethnicity
Obagi Medical's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Obagi Medical.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Obagi Medical Customer Service Score by Usage
Obagi Medical's Customer Service score was rated the highest by customers who have used Obagi Medical's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Obagi Medical Customer Service Score by Industry
Obagi Medical's Customer Service score was rated 3.6 stars by Tech industry customers.
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Obagi Medical as an Employer
3.2/5
Obagi Medical has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Obagi Medical scored a 35 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Obagi Medical would recommend the brand to a friend. ENPS measures how likely Obagi Medical employees would recommend working at Obagi Medical to a friend.
Net Promoter Score
35
NPS Score
| 60% | Promoters |
|---|---|
| 15% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
