20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
OBI
Marketing or Exec? Claim Your Free Account
About OBI's Brand
Brand at a Glance
47%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
OBI NPS
OBI's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether OBI's customers would recommend using the product based on a scale of -100 to 100.
OBI Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
OBI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
Aug 2023 33 | Aug 2023 | 33 |
Aug 2024 50 | Aug 2024 | 50 |
Oct 2024 20 | Oct 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OBI Customer Reviews
Out of the 2 OBI customer reviews 2 were positive and 0 were constructive. OBI customer reviews reflect that all customers have a favorable experience using the products/services of the company.
OBI Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of OBI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OBI Product Quality
4/5
OBI has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock OBI's overall Product Quality score rated by its users and customers.
OBI Product Information
OBI’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.obi.de/karriere
- Company Size
- 10,000+ Employees
Industry
Ecommerce and Marketplaces
OBI Pricing
OBI ROI & Value For Money
3.5/5
OBI has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OBI's overall ROI score rated by its users and customers.
OBI Customer Satisfaction (CSAT)
OBI Customer Satisfaction (CSAT) Score
100 / 100
OBI has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OBI Customer Service
4/5
OBI has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock OBI's overall Customer Service score rated by its users and customers.
About OBI's Customer Service
Address
Germany
Website
http://www.obi.de/karriere
