30
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ocado Technology
Marketing or Exec? Claim Your Free Account
About Ocado Technology's Brand
Below are four of our most recent jobs.
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
4.2/5
Customer Service
Ocado Technology NPS
Ocado Technology's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Ocado Technology's customers would recommend using the product based on a scale of -100 to 100.
Ocado Technology Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Ocado Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 67 | Nov 2022 | 67 |
Dec 2022 33 | Dec 2022 | 33 |
Feb 2023 30 | Feb 2023 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ocado Technology Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Ocado Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ocado Technology Product Quality
3.6/5
Ocado Technology has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Ocado Technology's overall Product Quality score rated by its users and customers.
Ocado Technology Product Information
Ocado Technology’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Ocado Technology Pricing
Ocado Technology ROI & Value For Money
3.7/5
Ocado Technology has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ocado Technology's overall ROI score rated by its users and customers.
Ocado Technology Customer Satisfaction (CSAT)
Ocado Technology Customer Satisfaction (CSAT) Score
80 / 100
Ocado Technology has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ocado Technology Customer Service
4.2/5
Ocado Technology has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ocado Technology's overall Customer Service score rated by its users and customers.
About Ocado Technology's Customer Service
Website
http://www.ocadotechnology.com/
Ocado Technology as an Employer
4.1/5
Ocado Technology has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Ocado Technology scored a 30 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Ocado Technology would recommend the brand to a friend. ENPS measures how likely Ocado Technology employees would recommend working at Ocado Technology to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
