11
NPS
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Brand Page
Oceana
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About Oceana's Brand
Oceana, founded in 2001, is the largest international organization focused solely on ocean conservation.
Brand at a Glance
83%
Customer Loyalty
3.1/5
Product Quality
2.6/5
Pricing
3/5
Customer Service
Oceana NPS
Oceana's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Oceana's customers would recommend using the product based on a scale of -100 to 100.
Oceana Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Oceana NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Jul 2023 60 | Jul 2023 | 60 |
Oct 2023 33 | Oct 2023 | 33 |
May 2024 29 | May 2024 | 29 |
Jun 2024 13 | Jun 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oceana Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Oceana users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oceana Product Quality
3.1/5
Oceana has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Oceana's overall Product Quality score rated by its users and customers.
Oceana Product Information
Oceana’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://oceana.org/en
- Company Size
- 201-500 Employees
Industry
Non-Profit
Oceana Pricing
Oceana ROI & Value For Money
2.6/5
Oceana has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Oceana Customer Satisfaction (CSAT)
Oceana Customer Satisfaction (CSAT) Score
67 / 100
Oceana has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oceana Customer Service
3/5
Oceana has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Oceana's Customer Service
Address
1025 Connecticut Ave., NW, Suite 200, Washington, DC 20036
Website
http://oceana.org/en
Phone Number
202.833.3900
Oceana as an Employer
3.2/5
Oceana has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Oceana scored a 11 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Oceana would recommend the brand to a friend. ENPS measures how likely Oceana employees would recommend working at Oceana to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
