75
NPS
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OceanaGold Corporation
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About OceanaGold Corporation's Brand
OceanaGold Corporation is a significant Pacific Rim gold producer, listed on the Toronto, Australian
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
OceanaGold Corporation NPS
OceanaGold Corporation's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether OceanaGold Corporation's customers would recommend using the product based on a scale of -100 to 100.
OceanaGold Corporation Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
OceanaGold Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Dec 2023 66 | Dec 2023 | 66 |
Apr 2025 75 | Apr 2025 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OceanaGold Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of OceanaGold Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OceanaGold Corporation Product Quality
4.5/5
OceanaGold Corporation has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OceanaGold Corporation's overall Product Quality score rated by its users and customers.
OceanaGold Corporation Product Information
OceanaGold Corporation’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.oceanagold.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Hardware and Devices
OceanaGold Corporation Pricing
OceanaGold Corporation ROI & Value For Money
5/5
OceanaGold Corporation has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock OceanaGold Corporation's overall ROI score rated by its users and customers.
OceanaGold Corporation Customer Satisfaction (CSAT)
OceanaGold Corporation Customer Satisfaction (CSAT) Score
100 / 100
OceanaGold Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OceanaGold Corporation Customer Service
5/5
OceanaGold Corporation has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock OceanaGold Corporation's overall Customer Service score rated by its users and customers.
About OceanaGold Corporation's Customer Service
Address
Level 14 357 Collins Street, Melbourne, IA 3000 Australia
Website
http://www.oceanagold.com/
Phone Number
61396565300
OceanaGold Corporation as an Employer
4.3/5
OceanaGold Corporation has a 4.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
OceanaGold Corporation scored a 75 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of OceanaGold Corporation would recommend the brand to a friend. ENPS measures how likely OceanaGold Corporation employees would recommend working at OceanaGold Corporation to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
