-17
NPS
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OceanFirst Bank
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About OceanFirst Bank's Brand
OceanFirst Bank provides convenient ATM locations and services.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
OceanFirst Bank NPS
OceanFirst Bank's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether OceanFirst Bank's customers would recommend using the product based on a scale of -100 to 100.
OceanFirst Bank Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
OceanFirst Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
May 2022 -50 | May 2022 | -50 |
Sep 2022 0 | Sep 2022 | 0 |
Aug 2023 -25 | Aug 2023 | -25 |
Jan 2025 -40 | Jan 2025 | -40 |
Jan 2026 -17 | Jan 2026 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OceanFirst Bank Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of OceanFirst Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OceanFirst Bank Product Quality
3/5
OceanFirst Bank has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock OceanFirst Bank's overall Product Quality score rated by its users and customers.
OceanFirst Bank Product Information
OceanFirst Bank’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
OceanFirst Bank Pricing
OceanFirst Bank ROI & Value For Money
3.1/5
OceanFirst Bank has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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OceanFirst Bank Customer Satisfaction (CSAT)
OceanFirst Bank Customer Satisfaction (CSAT) Score
33 / 100
OceanFirst Bank has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OceanFirst Bank Customer Service
3.2/5
OceanFirst Bank has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock OceanFirst Bank's overall Customer Service score rated by its users and customers.
About OceanFirst Bank's Customer Service
Address
Toms River, NJ
Website
https://www.oceanfirstonline.com/
Phone Number
732-240-4500
OceanFirst Bank as an Employer
Consumer vs. Employees
OceanFirst Bank scored a -17 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of OceanFirst Bank would recommend the brand to a friend. ENPS measures how likely OceanFirst Bank employees would recommend working at OceanFirst Bank to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
