-62
NPS
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Brand Page
Octa
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About Octa's Brand
Octa creates distinctive mobile electronics accessories that make the digital experience more enjoyable.
Brand at a Glance
76%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
Octa NPS
Octa's Net Promoter Score (NPS) is a -62 with 0% Promoters, 38% Passives, and 62% Detractors. Net Promoter Score tracks whether Octa's customers would recommend using the product based on a scale of -100 to 100.
Octa Overall NPS
| 0% | Promoters |
|---|---|
| 38% | Passives |
| 62% | Detractors |
Octa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2022 -66 | Apr 2022 | -66 |
Jul 2022 -50 | Jul 2022 | -50 |
Sep 2022 -40 | Sep 2022 | -40 |
Oct 2022 -50 | Oct 2022 | -50 |
Nov 2022 -57 | Nov 2022 | -57 |
Oct 2023 -62 | Oct 2023 | -62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Octa Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Octa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Octa Product Quality
3.1/5
Octa has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Octa's overall Product Quality score rated by its users and customers.
Octa Product Information
Octa’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.octa.com/
- Company Size
- 201-500 Employees
Industry
Tech
Renewables and Environment
Mobile App
SaaS
Octa Pricing
Octa ROI & Value For Money
2.8/5
Octa has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Octa's overall ROI score rated by its users and customers.
Octa Customer Satisfaction (CSAT)
Octa Customer Satisfaction (CSAT) Score
83 / 100
Octa has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Octa Customer Service
3.1/5
Octa has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Octa's overall Customer Service score rated by its users and customers.
About Octa's Customer Service
Address
3463 Blake St., Suite 250, Denver, CO
Website
https://www.octa.com/
Phone Number
(720) 379-5325
Octa as an Employer
4.2/5
Octa has a 4.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Octa scored a -62 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Octa would recommend the brand to a friend. ENPS measures how likely Octa employees would recommend working at Octa to a friend.
Net Promoter Score
-62
NPS Score
| 0% | Promoters |
|---|---|
| 38% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
