40
NPS
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Brand Page
Octiv
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About Octiv's Brand
Octiv is the first company to solve the ""too loud - too soft"" problem endemic to audio delivery.
Brand at a Glance
4.2/5
Product Quality
4/5
Pricing
5/5
Customer Service
Octiv NPS
Octiv's Net Promoter Score (NPS) is a 40 with 59% Promoters, 22% Passives, and 19% Detractors. Net Promoter Score tracks whether Octiv's customers would recommend using the product based on a scale of -100 to 100.
Octiv Overall NPS
| 59% | Promoters |
|---|---|
| 22% | Passives |
| 19% | Detractors |
Octiv NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 40 | Aug 2020 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Octiv NPS by Usage
Octiv's NPS was rated -16 points by customers who have used Octiv's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -16 | Less than 1 Year | -16 |
Octiv Product Quality
4.2/5
Octiv has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Octiv Product Information
Octiv serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Octiv supports Web devices and offers products for small, medium, and large sized businesses.
Octiv’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://octiv.com/
- Company Size
- 51-200 Employees
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Turkish
Italian
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Product Type
Proposal Management Software
Quoting Software
Document Management Software
Sales Management Software
Sales Enablement Software
Document Generation Software
Octiv Pricing
Octiv ROI & Value For Money
4/5
Octiv has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Octiv Pricing Plans
Octiv has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Octiv?
Small Businesses
Medium Businesses
Large Enterprises
Octiv Customer Service
5/5
Octiv has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Octiv's overall Customer Service score rated by its users and customers.
About Octiv's Customer Service
Address
Indianapolis, IN
Website
http://octiv.com/
