100
NPS
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ODAIA
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About ODAIA's Brand
ODAIA's MAPTUAL platform acts as the centralized orchestration engine for pharmaceutical and life sciences commercial teams to drive more informed and impactful customer engagement strategies, leading to improved patient outcomes. We are in high growth mode, so it is all about teamwork and winning together. We have a great product and a very talented and motivated team. The company will be growing extensively over the next 3+ years. We need people that are excited to be an integral part of this high growth phase. This is the perfect time in the market to build something huge!
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
ODAIA NPS
ODAIA's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ODAIA's customers would recommend using the product based on a scale of -100 to 100.
ODAIA Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ODAIA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ODAIA Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ODAIA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ODAIA Product Quality
5/5
ODAIA has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ODAIA's overall Product Quality score rated by its users and customers.
ODAIA Product Information
ODAIA’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.odaia.ai
- Company Size
- 11-50 Employees
Industry
Tech
AI, Big Data and Analytics
ODAIA Pricing
ODAIA ROI & Value For Money
4/5
ODAIA has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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ODAIA Customer Satisfaction (CSAT)
ODAIA Customer Satisfaction (CSAT) Score
100 / 100
ODAIA has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ODAIA Customer Service
4/5
ODAIA has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ODAIA's overall Customer Service score rated by its users and customers.
About ODAIA's Customer Service
Address
18 King St E, Suite 1400, Toronto M5C 1C4 Canada
Website
http://www.odaia.ai
Phone Number
647-576-7888
ODAIA's Social Links
ODAIA as an Employer
4.2/5
ODAIA has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ODAIA scored a 100 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of ODAIA would recommend the brand to a friend. ENPS measures how likely ODAIA employees would recommend working at ODAIA to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
