50
NPS
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Oddway International
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About Oddway International's Brand
Pharma Exporter & Wholesale WorldWide Supplier
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Oddway International NPS
Oddway International's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Oddway International's customers would recommend using the product based on a scale of -100 to 100.
Oddway International Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Oddway International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 50 | Aug 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oddway International Customer Reviews
Out of the 2 Oddway International customer reviews 2 were positive and 0 were constructive. Oddway International customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Oddway International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Oddway International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oddway International Product Quality
3.7/5
Oddway International has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Oddway International Product Information
Oddway International’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
Oddway International Pricing
Oddway International ROI & Value For Money
4/5
Oddway International has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Oddway International Customer Satisfaction (CSAT)
Oddway International Customer Satisfaction (CSAT) Score
100 / 100
Oddway International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oddway International Customer Service
4.5/5
Oddway International has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Oddway International's Customer Service
Website
http://www.oddwayinternational.com/
Phone Number
+91 98 73 336444
Oddway International as an Employer
Consumer vs. Employees
Oddway International scored a 50 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Oddway International would recommend the brand to a friend. ENPS measures how likely Oddway International employees would recommend working at Oddway International to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
