35
NPS
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ODEL
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About ODEL's Brand
Retailer of a fashion store. The company engages in the retail of trousers and leggings, skirts, shorts, lingerie, beachwear, accessories along with other offerings in Sri Lanka.
Brand at a Glance
84%
Customer Loyalty
4.2/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
ODEL NPS
ODEL's Net Promoter Score (NPS) is a 35 with 58% Promoters, 19% Passives, and 23% Detractors. Net Promoter Score tracks whether ODEL's customers would recommend using the product based on a scale of -100 to 100.
ODEL Overall NPS
| 58% | Promoters |
|---|---|
| 19% | Passives |
| 23% | Detractors |
ODEL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 36 | Nov 2023 | 36 |
Jan 2024 32 | Jan 2024 | 32 |
Feb 2024 33 | Feb 2024 | 33 |
Mar 2024 35 | Mar 2024 | 35 |
Apr 2024 34 | Apr 2024 | 34 |
Jul 2024 36 | Jul 2024 | 36 |
Aug 2024 35 | Aug 2024 | 35 |
Nov 2024 37 | Nov 2024 | 37 |
Dec 2024 37 | Dec 2024 | 37 |
Jan 2025 36 | Jan 2025 | 36 |
Apr 2025 34 | Apr 2025 | 34 |
Sep 2025 33 | Sep 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ODEL NPS by Gender
Female customers rated ODEL's NPS 8 points higher than Male customers.
Male
25
ODEL's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
33
ODEL's NPS was rated 33 by Female customers on Comparably.
61%
Promoters
11%
Passives
28%
Detractors
ODEL NPS by Ethnicity
ODEL's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 7 | Asian or Pacific Islander | 7 |
Other 66 | Other | 66 |
ODEL NPS by Age
ODEL's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
ODEL NPS by Usage
ODEL's NPS was rated the highest by customers who have used ODEL's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 20 | Over 10 Years | 20 |
ODEL Customer Reviews
Out of the 5 ODEL customer reviews 5 were positive and 0 were constructive. ODEL customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ODEL Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of ODEL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ODEL Customer Loyalty Score by Gender
Female customers rated ODEL's Customer Loyalty score 2% higher than Male customers.
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Male
78%
Yes
Female
80%
Yes
ODEL Customer Loyalty Score by Ethnicity
ODEL's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ODEL.
68
out of 100
Asian or Pacific Islander
100
out of 100
Other
ODEL Customer Loyalty Score by Age
ODEL's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ODEL.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 92% | 18-25 | 92% |
26-30 55% | 26-30 | 55% |
36-40 70% | 36-40 | 70% |
ODEL Customer Loyalty Score by Usage
ODEL's Customer Loyalty score was rated the highest by customers who have used ODEL's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ODEL Customer Loyalty Score by Industry
ODEL's Customer Loyalty score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Accounting industry customers.
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ODEL Product Quality
4.2/5
ODEL has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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ODEL Product Information
ODEL’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated ODEL's product the highest.
- Website
- www.odel.lk
- Company Size
- 501-1,000 Employees
Quick Insights into ODEL Product Quality
ODEL's Product Quality score was rated highest by customers who have used ODEL's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
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Ranked ODEL Product Quality the Highest
Ranked ODEL Product Quality the Lowest
ODEL Product Quality Score by Gender
Female customers rated ODEL's Product Quality score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
ODEL Product Quality Score by Ethnicity
ODEL's Product Quality score was rated 4 stars by both Asian or Pacific Islander and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ODEL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4 | Other | 4 |
ODEL Product Quality Score by Age
ODEL's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ODEL.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.1 | 26-30 | 4.1 |
36-40 3.5 | 36-40 | 3.5 |
ODEL Product Quality Score by Usage
ODEL's Product Quality score was rated the highest by customers who have used ODEL's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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ODEL Product Quality Score by Industry
ODEL's Product Quality score was rated 4.1 stars by both Accounting and Marketing, Advertising and Research industry customers.
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ODEL Pricing
ODEL ROI & Value For Money
3.6/5
ODEL has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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ODEL Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from ODEL.
Quick Insights into ODEL ROI
ODEL's ROI score was rated highest by customers who have used ODEL's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
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Ranked ODEL ROI the Highest
Ranked ODEL ROI the Lowest
ODEL ROI Score by Gender
Female customers rated ODEL's ROI score 0.2 stars higher than Male customers.
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Male
3.5/5
Female
3.7/5
ODEL ROI Score by Ethnicity
ODEL's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ODEL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 4.1 | Other | 4.1 |
ODEL ROI Score by Age
ODEL's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ODEL.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.1 | 26-30 | 3.1 |
36-40 3.1 | 36-40 | 3.1 |
ODEL ROI Score by Usage
ODEL's ROI score was rated the highest by customers who have used ODEL's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ODEL ROI Score by Industry
ODEL's ROI score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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ODEL Customer Satisfaction (CSAT)
ODEL Customer Satisfaction (CSAT) Score
88 / 100
ODEL has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
35%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ODEL Customer Satisfaction
ODEL's Customer Satisfaction score was rated highest by customers who have used ODEL's products/services for 5 to 10 Years, and rated lowest by customers who have used ODEL's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked ODEL's Customer Satisfaction.
Ranked ODEL Customer Satisfaction the Highest
Ranked ODEL Customer Satisfaction the Lowest
ODEL Customer Satisfaction Score by Gender
ODEL's Customer Satisfaction score was rated 75 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ODEL.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 0% | |
Very Dissatisfied | 6% |
ODEL Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
ODEL's Customer Satisfaction (CSAT) score was rated 79% according to Asian or Pacific Islander users and customers.
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79 / 100
Very Satisfied
43%
Satisfied
36%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
ODEL's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
ODEL Customer Satisfaction Score by Age
ODEL's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ODEL.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 78% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 36-40 | 67% |
ODEL Customer Satisfaction Score by Usage
ODEL's Customer Satisfaction score was rated the highest by customers who have used ODEL's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ODEL Customer Satisfaction Score by Industry
ODEL's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}ODEL Customer Service
4/5
ODEL has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About ODEL's Customer Service
Address
, Rajagiriya,
Website
www.odel.lk
Phone Number
7
Quick Insights into ODEL Customer Service
ODEL's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked ODEL's Customer Service score.
Ranked ODEL Customer Service the Highest
Ranked ODEL Customer Service the Lowest
ODEL Customer Service Score by Gender
Female customers rated ODEL's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ODEL.
Male
3.6/5
Female
3.8/5
ODEL Customer Service Score by Ethnicity
ODEL's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ODEL.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 4.1 | Other | 4.1 |
ODEL Customer Service Score by Age
ODEL's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ODEL.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 2.5 | 26-30 | 2.5 |
36-40 3.1 | 36-40 | 3.1 |
ODEL Customer Service Score by Usage
ODEL's Customer Service score was rated the highest by customers who have used ODEL's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ODEL Customer Service Score by Industry
ODEL's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ODEL as an Employer
Consumer vs. Employees
ODEL scored a 35 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of ODEL would recommend the brand to a friend. ENPS measures how likely ODEL employees would recommend working at ODEL to a friend.
Net Promoter Score
35
NPS Score
| 58% | Promoters |
|---|---|
| 19% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
