69
NPS
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Odyssey Re
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About Odyssey Re's Brand
A leading U.S.-based underwriter of reinsurance, providing a full range of property and casualty products.
Brand at a Glance
79%
Customer Loyalty
4.2/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Odyssey Re NPS
Odyssey Re's Net Promoter Score (NPS) is a 69 with 69% Promoters, 31% Passives, and 0% Detractors. Net Promoter Score tracks whether Odyssey Re's customers would recommend using the product based on a scale of -100 to 100.
Odyssey Re Overall NPS
| 69% | Promoters |
|---|---|
| 31% | Passives |
| 0% | Detractors |
Odyssey Re NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Dec 2020 50 | Dec 2020 | 50 |
Oct 2021 33 | Oct 2021 | 33 |
Dec 2021 40 | Dec 2021 | 40 |
Mar 2022 50 | Mar 2022 | 50 |
Oct 2022 57 | Oct 2022 | 57 |
Nov 2022 66 | Nov 2022 | 66 |
Dec 2022 70 | Dec 2022 | 70 |
Jun 2023 63 | Jun 2023 | 63 |
Dec 2023 66 | Dec 2023 | 66 |
Mar 2025 69 | Mar 2025 | 69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Odyssey Re Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Odyssey Re users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Odyssey Re Product Quality
4.2/5
Odyssey Re has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Odyssey Re Product Information
Odyssey Re’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.odysseyre.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Insurance
Real Estate
Odyssey Re Pricing
Odyssey Re ROI & Value For Money
3.6/5
Odyssey Re has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Odyssey Re Customer Satisfaction (CSAT)
Odyssey Re Customer Satisfaction (CSAT) Score
88 / 100
Odyssey Re has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Odyssey Re Customer Service
3.7/5
Odyssey Re has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Odyssey Re's Customer Service
Address
Stamford, CT 92879
Website
http://www.odysseyre.com/
Phone Number
1-812-630-9594
Odyssey Re as an Employer
3.2/5
Odyssey Re has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Odyssey Re scored a 69 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Odyssey Re would recommend the brand to a friend. ENPS measures how likely Odyssey Re employees would recommend working at Odyssey Re to a friend.
Net Promoter Score
69
NPS Score
| 69% | Promoters |
|---|---|
| 31% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 23% | Promoters |
|---|---|
| 44% | Passive |
| 33% | Detractors |
