-41
NPS
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OfferUp
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About OfferUp's Brand
"OfferUp is a??peer-to-peer mobile marketplace that allows users to buy and sell used antiques, appliances, auto parts and bicycles."
Brand at a Glance
72%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
OfferUp NPS
OfferUp's Net Promoter Score (NPS) is a -41 with 21% Promoters, 17% Passives, and 62% Detractors. Net Promoter Score tracks whether OfferUp's customers would recommend using the product based on a scale of -100 to 100.
OfferUp Overall NPS
| 21% | Promoters |
|---|---|
| 17% | Passives |
| 62% | Detractors |
OfferUp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -42 | Feb 2024 | -42 |
Mar 2024 -40 | Mar 2024 | -40 |
Apr 2024 -42 | Apr 2024 | -42 |
Jun 2024 -42 | Jun 2024 | -42 |
Aug 2024 -42 | Aug 2024 | -42 |
Oct 2024 -42 | Oct 2024 | -42 |
Dec 2024 -42 | Dec 2024 | -42 |
Jan 2025 -42 | Jan 2025 | -42 |
Apr 2025 -42 | Apr 2025 | -42 |
May 2025 -42 | May 2025 | -42 |
Jul 2025 -42 | Jul 2025 | -42 |
Oct 2025 -42 | Oct 2025 | -42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OfferUp NPS by Gender
Female customers rated OfferUp's NPS 11 points higher than Male customers.
Male
-71
OfferUp's NPS was rated -71 by Male customers on Comparably.
8%
Promoters
13%
Passives
79%
Detractors
Female
-60
OfferUp's NPS was rated -60 by Female customers on Comparably.
13%
Promoters
14%
Passives
73%
Detractors
OfferUp NPS by Ethnicity
OfferUp's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -71 | Caucasian | -71 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Asian or Pacific Islander -80 | Asian or Pacific Islander | -80 |
Other -86 | Other | -86 |
OfferUp NPS by Age
OfferUp's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
OfferUp NPS by Usage
OfferUp's NPS was rated the highest by customers who have used OfferUp's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -58 | Less than 1 Year | -58 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -49 | 2 to 5 Years | -49 |
5 to 10 Years -85 | 5 to 10 Years | -85 |
Over 10 Years -60 | Over 10 Years | -60 |
OfferUp Customer Reviews
Out of the 18 OfferUp customer reviews 4 were positive and 14 were constructive. OfferUp customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
OfferUp Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of OfferUp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OfferUp Customer Loyalty Score by Gender
Female customers rated OfferUp's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of OfferUp.
Male
71%
Yes
Female
76%
Yes
OfferUp Customer Loyalty Score by Ethnicity
OfferUp's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OfferUp.
73
out of 100
Caucasian
82
out of 100
Hispanic or Latino
64
out of 100
Asian or Pacific Islander
61
out of 100
Other
OfferUp Customer Loyalty Score by Age
OfferUp's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of OfferUp.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
31-35 82% | 31-35 | 82% |
36-40 81% | 36-40 | 81% |
41-45 74% | 41-45 | 74% |
46-50 51% | 46-50 | 51% |
51-55 86% | 51-55 | 86% |
56-60 90% | 56-60 | 90% |
61-65 60% | 61-65 | 60% |
66+ 50% | 66+ | 50% |
OfferUp Customer Loyalty Score by Usage
OfferUp's Customer Loyalty score was rated the highest by customers who have used OfferUp's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
OfferUp Customer Loyalty Score by Industry
OfferUp's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
OfferUp Product Quality
2.5/5
OfferUp has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OfferUp's overall Product Quality score rated by its users and customers.
OfferUp Product Information
OfferUp’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated OfferUp's product the highest. Reviewers from the Tech industry rated OfferUp the lowest at 1.7.
- Website
- https://offerupnow.com/
- Company Size
- 51-200 Employees
Industry
Tech
Retail
Quick Insights into OfferUp Product Quality
OfferUp's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers who have used OfferUp's products/services for Over 10 Years.
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Ranked OfferUp Product Quality the Highest
Ranked OfferUp Product Quality the Lowest
OfferUp Product Quality Score by Gender
Female customers rated OfferUp's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of OfferUp.
Male
2.1/5
Female
2.2/5
OfferUp Product Quality Score by Ethnicity
OfferUp's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of OfferUp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 1.6 | Other | 1.6 |
OfferUp Product Quality Score by Age
OfferUp's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of OfferUp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.7 | 36-40 | 1.7 |
41-45 2 | 41-45 | 2 |
46-50 2.3 | 46-50 | 2.3 |
51-55 2.6 | 51-55 | 2.6 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2.2 | 61-65 | 2.2 |
66+ 2.8 | 66+ | 2.8 |
OfferUp Product Quality Score by Usage
OfferUp's Product Quality score was rated the highest by customers who have used OfferUp's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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OfferUp Product Quality Score by Industry
OfferUp's Product Quality score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
OfferUp Pricing
OfferUp ROI & Value For Money
2.5/5
OfferUp has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OfferUp's overall ROI score rated by its users and customers.
OfferUp Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Tech industry think that they had the lowest ROI from OfferUp.
Quick Insights into OfferUp ROI
OfferUp's ROI score was rated highest by customers ages 66+, and rated lowest by Hispanic or Latino customers.
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Ranked OfferUp ROI the Highest
Ranked OfferUp ROI the Lowest
OfferUp ROI Score by Gender
Male customers rated OfferUp's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of OfferUp.
Male
2.3/5
Female
2.1/5
OfferUp ROI Score by Ethnicity
OfferUp's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of OfferUp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.6 | Other | 1.6 |
OfferUp ROI Score by Age
OfferUp's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of OfferUp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.9 | 26-30 | 1.9 |
31-35 2.7 | 31-35 | 2.7 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2.2 | 46-50 | 2.2 |
51-55 2.7 | 51-55 | 2.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.5 | 61-65 | 2.5 |
66+ 3 | 66+ | 3 |
OfferUp ROI Score by Usage
OfferUp's ROI score was rated the highest by customers who have used OfferUp's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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OfferUp ROI Score by Industry
OfferUp's ROI score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
OfferUp Customer Satisfaction (CSAT)
OfferUp Customer Satisfaction (CSAT) Score
36 / 100
OfferUp has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
24%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
21%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OfferUp Customer Satisfaction
OfferUp's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers ages 36-40.
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Ranked OfferUp Customer Satisfaction the Highest
Ranked OfferUp Customer Satisfaction the Lowest
OfferUp Customer Satisfaction Score by Gender
Female customers rated OfferUp's Customer Satisfaction score 3 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of OfferUp.
21 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 41% | |
Very Dissatisfied | 38% |
24 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 21% | |
Dissatisfied | 21% | |
Very Dissatisfied | 34% |
OfferUp Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
OfferUp's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OfferUp.
18 / 100
Very Satisfied
8%
Satisfied
10%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
43%
Very Dissatisfied
28%
CSAT according to Hispanic or Latino
OfferUp's Customer Satisfaction (CSAT) score was rated 20% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OfferUp.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to Other
OfferUp's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OfferUp.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
13%
Very Dissatisfied
50%
OfferUp Customer Satisfaction Score by Age
OfferUp's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of OfferUp.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 42% | |||||||||||||||
| 56-60 | 17% | |||||||||||||||
| 61-65 | 17% | |||||||||||||||
| 66+ | 26% |
OfferUp Customer Satisfaction Score by Usage
OfferUp's Customer Satisfaction score was rated the highest by customers who have used OfferUp's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
OfferUp Customer Satisfaction Score by Industry
OfferUp's Customer Satisfaction score was rated 8 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "OfferUp Customer Satisfaction Score by Industry",
"text": "OfferUp's Customer Satisfaction score was rated 8 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 8,
"stars": 0,
"csatScore": 8,
"text": "OfferUp's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 8
}
]
}OfferUp Customer Service
2.3/5
OfferUp has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock OfferUp's overall Customer Service score rated by its users and customers.
About OfferUp's Customer Service
Address
Bellevue, WA
Website
https://offerupnow.com/
Quick Insights into OfferUp Customer Service
OfferUp's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used OfferUp's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked OfferUp's Customer Service score.
Ranked OfferUp Customer Service the Highest
Ranked OfferUp Customer Service the Lowest
OfferUp Customer Service Score by Gender
Female customers rated OfferUp's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OfferUp.
Male
1.7/5
Female
1.9/5
OfferUp Customer Service Score by Ethnicity
OfferUp's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OfferUp.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 1.5 | Other | 1.5 |
OfferUp Customer Service Score by Age
OfferUp's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of OfferUp.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 2.6 | 31-35 | 2.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 2 | 46-50 | 2 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 2.5 | 66+ | 2.5 |
OfferUp Customer Service Score by Usage
OfferUp's Customer Service score was rated the highest by customers who have used OfferUp's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
OfferUp Customer Service Score by Industry
OfferUp's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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OfferUp as an Employer
3.2/5
OfferUp has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
OfferUp scored a -41 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of OfferUp would recommend the brand to a friend. ENPS measures how likely OfferUp employees would recommend working at OfferUp to a friend.
Net Promoter Score
-41
NPS Score
| 21% | Promoters |
|---|---|
| 17% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 38% | Promoters |
|---|---|
| 28% | Passive |
| 34% | Detractors |
