62
NPS
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Brand Page
Office.com
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About Office.com's Brand
Office.com provided office technology consulting; sold to Microsoft.
Brand at a Glance
4.5/5
Product Quality
4.3/5
Pricing
3.7/5
Customer Service
Office.com NPS
Office.com's Net Promoter Score (NPS) is a 62 with 77% Promoters, 8% Passives, and 15% Detractors. Net Promoter Score tracks whether Office.com's customers would recommend using the product based on a scale of -100 to 100.
Office.com Overall NPS
| 77% | Promoters |
|---|---|
| 8% | Passives |
| 15% | Detractors |
Office.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Office.com NPS by Usage
Office.com's NPS was rated the highest by customers who have used Office.com's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 42 | 1 to 2 Years | 42 |
5 to 10 Years 70 | 5 to 10 Years | 70 |
Office.com Product Quality
4.5/5
Office.com has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Office.com Product Information
Office.com serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Office.com supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Office.com’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Office.com's product the highest. Reviewers from the Tech industry rated Office.com the lowest at 4.6.
- Website
- http://office.com
- Company Size
- 1,001-5,000 Employees
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Quick Insights into Office.com Product Quality
Office.com's Product Quality score was rated highest by customers who have used Office.com's products/services for 5 to 10 Years, and rated lowest by customers who have used Office.com's products/services for Less than 1 Year.
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Ranked Office.com Product Quality the Highest
Ranked Office.com Product Quality the Lowest
Office.com Product Quality Score by Usage
Office.com's Product Quality score was rated the highest by customers who have used Office.com's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Office.com Product Quality Score by Industry
Office.com's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Office.com Pricing
Office.com ROI & Value For Money
4.3/5
Office.com has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Office.com Pricing Plans
Office.com has a pricing structure that accommodates small and medium businesses. Starting from $12.50/month, Office.com uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from Office.com.
Who Uses Office.com?
Small Businesses
Medium Businesses
Quick Insights into Office.com ROI
Office.com's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Office.com ROI the Highest
Ranked Office.com ROI the Lowest
Office.com ROI Score by Industry
Office.com's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Office.com Customer Service
3.7/5
Office.com has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Office.com's Customer Service
Website
http://office.com
Office.com as an Employer
Consumer vs. Employees
Office.com scored a 62 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Office.com would recommend the brand to a friend. ENPS measures how likely Office.com employees would recommend working at Office.com to a friend.
Net Promoter Score
62
NPS Score
| 77% | Promoters |
|---|---|
| 8% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
