-38
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Office Max
Marketing or Exec? Claim Your Free Account
About Office Max's Brand
OfficeMax Incorporated, together with its subsidiaries, distributes business-to-business and retail office products.
Brand at a Glance
73%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Office Max NPS
Office Max's Net Promoter Score (NPS) is a -38 with 24% Promoters, 14% Passives, and 62% Detractors. Net Promoter Score tracks whether Office Max's customers would recommend using the product based on a scale of -100 to 100.
Office Max Overall NPS
| 24% | Promoters |
|---|---|
| 14% | Passives |
| 62% | Detractors |
Office Max NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -46 | Jun 2023 | -46 |
Jul 2023 -31 | Jul 2023 | -31 |
Sep 2023 -33 | Sep 2023 | -33 |
Dec 2023 -26 | Dec 2023 | -26 |
Jan 2024 -30 | Jan 2024 | -30 |
Mar 2024 -34 | Mar 2024 | -34 |
Apr 2024 -27 | Apr 2024 | -27 |
May 2024 -25 | May 2024 | -25 |
Nov 2024 -28 | Nov 2024 | -28 |
Dec 2024 -32 | Dec 2024 | -32 |
Jan 2025 -35 | Jan 2025 | -35 |
Aug 2025 -38 | Aug 2025 | -38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Office Max NPS by Gender
Female customers rated Office Max's NPS 50 points higher than Male customers.
Male
-78
Office Max's NPS was rated -78 by Male customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Female
-28
Office Max's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Office Max NPS by Ethnicity
Office Max's NPS was rated -64 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -64 | Caucasian | -64 |
Office Max NPS by Age
Office Max's NPS was rated -100 points by customers ages 51-55 and customers ages 66+ on Comparably.
Office Max NPS by Usage
Office Max's NPS was rated the highest by customers who have used Office Max's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -56 | Over 10 Years | -56 |
Office Max Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Office Max users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Office Max Customer Loyalty Score by Gender
Male customers rated Office Max's Customer Loyalty score 6% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Office Max.
Male
80%
Yes
Female
74%
Yes
Office Max Customer Loyalty Score by Ethnicity
Office Max's Customer Loyalty score was rated 67% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Office Max.
67
out of 100
Caucasian
Office Max Customer Loyalty Score by Age
Office Max's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Office Max.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
66+ 78% | 66+ | 78% |
Office Max Customer Loyalty Score by Usage
Office Max's Customer Loyalty score was rated the highest by customers who have used Office Max's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Office Max Customer Loyalty Score by Industry
Office Max's Customer Loyalty score was rated 100% by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Office Max Product Quality
2.7/5
Office Max has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Office Max's overall Product Quality score rated by its users and customers.
Office Max Product Information
Office Max’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Office Max's product the highest.
- Website
- http://officemax.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Ecommerce and Marketplaces
Marketplaces
Productivity
Travel
Quick Insights into Office Max Product Quality
Office Max's Product Quality score was rated highest by customers who have used Office Max's products/services for Over 10 Years, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Office Max's Product Quality.
Ranked Office Max Product Quality the Highest
Ranked Office Max Product Quality the Lowest
Office Max Product Quality Score by Gender
Female customers rated Office Max's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Office Max.
Male
2/5
Female
2.3/5
Office Max Product Quality Score by Ethnicity
Office Max's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Office Max.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Office Max Product Quality Score by Age
Office Max's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Office Max.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
Office Max Product Quality Score by Usage
Office Max's Product Quality score was rated the highest by customers who have used Office Max's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Office Max Product Quality Score by Industry
Office Max's Product Quality score was rated 1.5 stars by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Office Max Pricing
Office Max ROI & Value For Money
2.5/5
Office Max has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Office Max's overall ROI score rated by its users and customers.
Office Max Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry.
Quick Insights into Office Max ROI
Office Max's ROI score was rated highest by customers who have used Office Max's products/services for Over 10 Years, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Office Max's ROI score.
Ranked Office Max ROI the Highest
Ranked Office Max ROI the Lowest
Office Max ROI Score by Gender
Female customers rated Office Max's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Office Max.
Male
2/5
Female
2.5/5
Office Max ROI Score by Ethnicity
Office Max's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Office Max.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Office Max ROI Score by Age
Office Max's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Office Max.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 2.6 | 66+ | 2.6 |
Office Max ROI Score by Usage
Office Max's ROI score was rated the highest by customers who have used Office Max's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Office Max ROI Score by Industry
Office Max's ROI score was rated 1.5 stars by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Office Max Customer Satisfaction (CSAT)
Office Max Customer Satisfaction (CSAT) Score
42 / 100
Office Max has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
21%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
11%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Office Max Customer Satisfaction
Office Max's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Office Max's Customer Satisfaction.
Ranked Office Max Customer Satisfaction the Highest
Ranked Office Max Customer Satisfaction the Lowest
Office Max Customer Satisfaction Score by Gender
Female customers rated Office Max's Customer Satisfaction score 32 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Office Max.
11 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 67% |
43 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
Office Max Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Office Max's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Office Max.
18 / 100
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
64%
Office Max Customer Satisfaction Score by Age
Office Max's Customer Satisfaction score was rated 0 points by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Office Max.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 66+ | 0% |
Office Max Customer Satisfaction Score by Usage
Office Max's Customer Satisfaction score was rated the highest by customers who have used Office Max's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Office Max Customer Satisfaction Score by Industry
Office Max's Customer Satisfaction score was rated 0 points by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Office Max Customer Satisfaction Score by Industry",
"text": "Office Max's Customer Satisfaction score was rated 0 points by Business and Consumer Services industry customers.",
"bars": [
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Office Max's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Office Max Customer Service
2.5/5
Office Max has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Office Max's overall Customer Service score rated by its users and customers.
About Office Max's Customer Service
Address
263 Shuman Boulevard, Naperville, IL
Website
http://officemax.com
Phone Number
(630) 864-4422
Quick Insights into Office Max Customer Service
Office Max's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Office Max's Customer Service score.
Ranked Office Max Customer Service the Highest
Ranked Office Max Customer Service the Lowest
Office Max Customer Service Score by Gender
Female customers rated Office Max's Customer Service score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Office Max.
Male
1.5/5
Female
2.5/5
Office Max Customer Service Score by Ethnicity
Office Max's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Office Max.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Office Max Customer Service Score by Age
Office Max's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Office Max.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Office Max Customer Service Score by Usage
Office Max's Customer Service score was rated the highest by customers who have used Office Max's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Office Max Customer Service Score by Industry
Office Max's Customer Service score was rated 1.5 stars by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Office Max as an Employer
2.4/5
Office Max has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Office Max scored a -38 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Office Max would recommend the brand to a friend. ENPS measures how likely Office Max employees would recommend working at Office Max to a friend.
Net Promoter Score
-38
NPS Score
| 24% | Promoters |
|---|---|
| 14% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 26% | Promoters |
|---|---|
| 16% | Passive |
| 58% | Detractors |
