50
NPS
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Brand Page
Officeworks
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About Officeworks' Brand
Seller and retailer of office, consumer goods and stationary items. The company's office goods and stationary items include school stationary, paper covers, stickers, drawing items, computer accessories, drones, laptops, shredders, office phones and other such consumer durable, enabling quality products to their customers.
Brand at a Glance
84%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.4/5
Customer Service
Officeworks NPS
Officeworks's Net Promoter Score (NPS) is a 50 with 70% Promoters, 10% Passives, and 20% Detractors. Net Promoter Score tracks whether Officeworks's customers would recommend using the product based on a scale of -100 to 100.
Officeworks Overall NPS
| 70% | Promoters |
|---|---|
| 10% | Passives |
| 20% | Detractors |
Officeworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 50 | Nov 2022 | 50 |
Dec 2022 66 | Dec 2022 | 66 |
Mar 2024 25 | Mar 2024 | 25 |
Nov 2024 17 | Nov 2024 | 17 |
Jan 2025 29 | Jan 2025 | 29 |
Feb 2025 37 | Feb 2025 | 37 |
Sep 2025 44 | Sep 2025 | 44 |
Oct 2025 50 | Oct 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Officeworks Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Officeworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Officeworks Product Quality
4.3/5
Officeworks has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Officeworks' overall Product Quality score rated by its users and customers.
Officeworks Product Information
Officeworks’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- www.officeworks.com.au
- Company Size
- 5,001-10,000 Employees
Officeworks Pricing
Officeworks ROI & Value For Money
4.3/5
Officeworks has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Officeworks Customer Satisfaction (CSAT)
Officeworks Customer Satisfaction (CSAT) Score
87 / 100
Officeworks has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
12%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Officeworks Customer Service
4.4/5
Officeworks has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Officeworks's Customer Service
Address
236-262 East Boundary Road, Bentleigh East, 3165
Website
www.officeworks.com.au
Officeworks as an Employer
2.8/5
Officeworks has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Officeworks scored a 50 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Officeworks would recommend the brand to a friend. ENPS measures how likely Officeworks employees would recommend working at Officeworks to a friend.
Net Promoter Score
50
NPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
