-34
NPS
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Offit Kurman
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About Offit Kurman's Brand
Offit Kurman is one of the fastest-growing, full-service law firms in the Mid-Atlantic region.
Brand at a Glance
45%
Customer Loyalty
1.8/5
Product Quality
1.7/5
Pricing
1.8/5
Customer Service
Offit Kurman NPS
Offit Kurman's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Offit Kurman's customers would recommend using the product based on a scale of -100 to 100.
Offit Kurman Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Offit Kurman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Apr 2021 0 | Apr 2021 | 0 |
May 2022 -33 | May 2022 | -33 |
Sep 2023 -50 | Sep 2023 | -50 |
Mar 2024 -20 | Mar 2024 | -20 |
Dec 2024 -33 | Dec 2024 | -33 |
Jan 2025 -15 | Jan 2025 | -15 |
Mar 2025 -25 | Mar 2025 | -25 |
Apr 2025 -33 | Apr 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Offit Kurman Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of Offit Kurman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Offit Kurman Product Quality
1.8/5
Offit Kurman has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Offit Kurman's overall Product Quality score rated by its users and customers.
Offit Kurman Product Information
Offit Kurman’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://www.offitkurman.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Government & Legal
Offit Kurman Pricing
Offit Kurman ROI & Value For Money
1.7/5
Offit Kurman has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Offit Kurman Customer Satisfaction (CSAT)
Offit Kurman Customer Satisfaction (CSAT) Score
28 / 100
Offit Kurman has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Offit Kurman Customer Service
1.8/5
Offit Kurman has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Offit Kurman's Customer Service
Address
8171 Maple Lawn Boulevard Suite 200, Atlantic Mine, MI
Website
http://www.offitkurman.com/
Phone Number
410-209-6400
Offit Kurman as an Employer
2.4/5
Offit Kurman has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Offit Kurman scored a -34 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Offit Kurman would recommend the brand to a friend. ENPS measures how likely Offit Kurman employees would recommend working at Offit Kurman to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 10% | Promoters |
|---|---|
| 0% | Passive |
| 90% | Detractors |
