100
NPS
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OFS Fitel
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About OFS Fitel's Brand
OFS is a manufacturer of telecommunications and specialty optical fiber products.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
OFS Fitel NPS
OFS Fitel's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether OFS Fitel's customers would recommend using the product based on a scale of -100 to 100.
OFS Fitel Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
OFS Fitel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OFS Fitel Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of OFS Fitel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OFS Fitel Product Quality
5/5
OFS Fitel has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock OFS Fitel's overall Product Quality score rated by its users and customers.
OFS Fitel Product Information
OFS Fitel’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.ofsoptics.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
OFS Fitel Pricing
OFS Fitel ROI & Value For Money
5/5
OFS Fitel has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock OFS Fitel's overall ROI score rated by its users and customers.
OFS Fitel Customer Satisfaction (CSAT)
OFS Fitel Customer Satisfaction (CSAT) Score
100 / 100
OFS Fitel has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OFS Fitel Customer Service
5/5
OFS Fitel has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock OFS Fitel's overall Customer Service score rated by its users and customers.
About OFS Fitel's Customer Service
Address
2000 Northeast Expressway, Norcross, GA
Website
https://www.ofsoptics.com/
Phone Number
(770) 838-5189
OFS Fitel as an Employer
2.6/5
OFS Fitel has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
OFS Fitel scored a 100 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of OFS Fitel would recommend the brand to a friend. ENPS measures how likely OFS Fitel employees would recommend working at OFS Fitel to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 0% | Promoters |
|---|---|
| 43% | Passive |
| 57% | Detractors |
