13
NPS
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OFX
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About OFX's Brand
OFX is a global provider of online international payment services for personal and business customers, formerly known as OzForex.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
OFX NPS
OFX's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether OFX's customers would recommend using the product based on a scale of -100 to 100.
OFX Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
OFX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 50 | Sep 2021 | 50 |
Mar 2022 33 | Mar 2022 | 33 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 13 | May 2022 | 13 |
Mar 2023 25 | Mar 2023 | 25 |
May 2023 33 | May 2023 | 33 |
Jul 2023 40 | Jul 2023 | 40 |
Aug 2023 27 | Aug 2023 | 27 |
Dec 2023 17 | Dec 2023 | 17 |
Aug 2024 16 | Aug 2024 | 16 |
Sep 2024 13 | Sep 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OFX NPS by Gender
OFX's NPS was rated 0 by Male customers on Comparably.
Male
0
OFX's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
OFX's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
OFX NPS by Ethnicity
OFX's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
OFX Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of OFX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OFX Customer Loyalty Score by Gender
OFX's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of OFX.
Male
100%
Yes
Female
N/A
Yes
OFX Customer Loyalty Score by Ethnicity
OFX's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OFX.
100
out of 100
Asian or Pacific Islander
OFX Product Quality
3.6/5
OFX has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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OFX Product Information
OFX’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://ofx.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
FinTech
Marketplaces
Small Business Services
Quick Insights into OFX Product Quality
OFX's Product Quality score was rated highest by Male customers.
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Ranked OFX Product Quality the Highest
OFX Product Quality Score by Gender
OFX's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of OFX.
Male
3.1/5
Female
N/A
OFX Product Quality Score by Ethnicity
OFX's Product Quality score was rated 2.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of OFX.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
OFX Pricing
OFX ROI & Value For Money
3.4/5
OFX has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into OFX ROI
OFX's ROI score was rated highest by Male customers.
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Ranked OFX ROI the Highest
OFX ROI Score by Gender
OFX's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of OFX.
Male
3/5
Female
N/A
OFX ROI Score by Ethnicity
OFX's ROI score was rated 2.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of OFX.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
OFX Customer Satisfaction (CSAT)
OFX Customer Satisfaction (CSAT) Score
80 / 100
OFX has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OFX Customer Satisfaction
OFX's Customer Satisfaction score was rated highest by Male customers.
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Ranked OFX Customer Satisfaction the Highest
OFX Customer Satisfaction Score by Gender
OFX's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of OFX.
75 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
OFX Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
OFX's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OFX.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
OFX Customer Service
3.5/5
OFX has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About OFX's Customer Service
Address
Sydney, FL United States of America
Website
http://ofx.com/
Quick Insights into OFX Customer Service
OFX's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked OFX's Customer Service score.
Ranked OFX Customer Service the Highest
OFX Customer Service Score by Gender
OFX's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OFX.
Male
3.1/5
Female
N/A
OFX Customer Service Score by Ethnicity
OFX's Customer Service score was rated 2.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OFX.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
OFX as an Employer
3.8/5
OFX has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
OFX scored a 13 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of OFX would recommend the brand to a friend. ENPS measures how likely OFX employees would recommend working at OFX to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 24% | Promoters |
|---|---|
| 38% | Passive |
| 38% | Detractors |
