8
NPS
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Ogletree Deakins
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About Ogletree Deakins' Brand
Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters.
Brand at a Glance
66%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Ogletree Deakins NPS
Ogletree Deakins's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether Ogletree Deakins's customers would recommend using the product based on a scale of -100 to 100.
Ogletree Deakins Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
Ogletree Deakins NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Sep 2020 0 | Sep 2020 | 0 |
Nov 2020 33 | Nov 2020 | 33 |
Apr 2021 0 | Apr 2021 | 0 |
Aug 2021 -1 | Aug 2021 | -1 |
Dec 2021 -13 | Dec 2021 | -13 |
Aug 2022 -22 | Aug 2022 | -22 |
Sep 2022 -10 | Sep 2022 | -10 |
Oct 2022 -9 | Oct 2022 | -9 |
Mar 2023 -1 | Mar 2023 | -1 |
Apr 2024 8 | Apr 2024 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ogletree Deakins NPS by Gender
Ogletree Deakins's NPS was rated 34 by Male customers on Comparably.
Male
34
Ogletree Deakins's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Ogletree Deakins's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ogletree Deakins Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Ogletree Deakins users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ogletree Deakins Customer Loyalty Score by Gender
Ogletree Deakins's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ogletree Deakins.
Male
70%
Yes
Female
N/A
Yes
Ogletree Deakins Customer Loyalty Score by Industry
Ogletree Deakins's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ogletree Deakins Product Quality
3.4/5
Ogletree Deakins has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ogletree Deakins' overall Product Quality score rated by its users and customers.
Ogletree Deakins Product Information
Ogletree Deakins’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ogletree Deakins's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Legal
Government & Legal
Quick Insights into Ogletree Deakins Product Quality
Ogletree Deakins's Product Quality score was rated highest by Male customers.
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Ranked Ogletree Deakins Product Quality the Highest
Ogletree Deakins Product Quality Score by Gender
Ogletree Deakins's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ogletree Deakins.
Male
3.5/5
Female
N/A
Ogletree Deakins Product Quality Score by Industry
Ogletree Deakins's Product Quality score was rated 2 stars by Tech industry customers.
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Ogletree Deakins Pricing
Ogletree Deakins ROI & Value For Money
3.6/5
Ogletree Deakins has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Ogletree Deakins Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Ogletree Deakins ROI
Ogletree Deakins's ROI score was rated highest by Male customers.
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Ranked Ogletree Deakins ROI the Highest
Ogletree Deakins ROI Score by Gender
Ogletree Deakins's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ogletree Deakins.
Male
3.5/5
Female
N/A
Ogletree Deakins ROI Score by Industry
Ogletree Deakins's ROI score was rated 2.3 stars by Tech industry customers.
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Ogletree Deakins Customer Satisfaction (CSAT)
Ogletree Deakins Customer Satisfaction (CSAT) Score
80 / 100
Ogletree Deakins has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ogletree Deakins Customer Service
3.6/5
Ogletree Deakins has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Ogletree Deakins's Customer Service
Address
Patewood IV, 50 International Drive, Suite 300 | , Greenville, SC 29615
Website
http://www.OgletreeDeakins.com
Quick Insights into Ogletree Deakins Customer Service
Ogletree Deakins's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Ogletree Deakins' Customer Service score.
Ranked Ogletree Deakins Customer Service the Highest
Ogletree Deakins Customer Service Score by Gender
Ogletree Deakins's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ogletree Deakins.
Male
3.3/5
Female
N/A
Ogletree Deakins Customer Service Score by Industry
Ogletree Deakins's Customer Service score was rated 2.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Ogletree Deakins as an Employer
4.3/5
Ogletree Deakins has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Ogletree Deakins scored a 8 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Ogletree Deakins would recommend the brand to a friend. ENPS measures how likely Ogletree Deakins employees would recommend working at Ogletree Deakins to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 48% | Promoters |
|---|---|
| 24% | Passive |
| 28% | Detractors |
