0
NPS
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Ohio Edison
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About Ohio Edison's Brand
Ohio Edison is committed to providing safe and reliable electric service.
Brand at a Glance
83%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Ohio Edison NPS
Ohio Edison's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Ohio Edison's customers would recommend using the product based on a scale of -100 to 100.
Ohio Edison Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Ohio Edison NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Jan 2023 50 | Jan 2023 | 50 |
May 2023 0 | May 2023 | 0 |
Jan 2024 -25 | Jan 2024 | -25 |
Feb 2024 0 | Feb 2024 | 0 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ohio Edison Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Ohio Edison users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ohio Edison Product Quality
3.3/5
Ohio Edison has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Ohio Edison Product Information
Ohio Edison’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.ohioedison.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Ohio Edison Pricing
Ohio Edison ROI & Value For Money
3.5/5
Ohio Edison has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Ohio Edison Customer Satisfaction (CSAT)
Ohio Edison Customer Satisfaction (CSAT) Score
75 / 100
Ohio Edison has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ohio Edison Customer Service
3.4/5
Ohio Edison has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Ohio Edison's Customer Service
Address
Akron, OH
Website
http://www.ohioedison.com
Ohio Edison as an Employer
Consumer vs. Employees
Ohio Edison scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Ohio Edison would recommend the brand to a friend. ENPS measures how likely Ohio Edison employees would recommend working at Ohio Edison to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
