24
NPS
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Ohmconnect
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About Ohmconnect's Brand
Our electricity grid operates under the antiquated assumption that the only thing that can change is turning on and off power plants.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Ohmconnect NPS
Ohmconnect's Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether Ohmconnect's customers would recommend using the product based on a scale of -100 to 100.
Ohmconnect Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
Ohmconnect NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
May 2021 100 | May 2021 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Jul 2021 50 | Jul 2021 | 50 |
Apr 2022 20 | Apr 2022 | 20 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2023 15 | Nov 2023 | 15 |
Sep 2025 25 | Sep 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ohmconnect Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Ohmconnect users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ohmconnect Product Quality
3.8/5
Ohmconnect has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ohmconnect's overall Product Quality score rated by its users and customers.
Ohmconnect Product Information
Ohmconnect’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.ohmconnect.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Ohmconnect Pricing
Ohmconnect ROI & Value For Money
3.5/5
Ohmconnect has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ohmconnect's overall ROI score rated by its users and customers.
Ohmconnect Customer Satisfaction (CSAT)
Ohmconnect Customer Satisfaction (CSAT) Score
75 / 100
Ohmconnect has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ohmconnect Customer Service
3.4/5
Ohmconnect has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ohmconnect's overall Customer Service score rated by its users and customers.
About Ohmconnect's Customer Service
Address
San Francisco, CA
Website
https://www.ohmconnect.com
Ohmconnect as an Employer
4.6/5
Ohmconnect has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ohmconnect scored a 24 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Ohmconnect would recommend the brand to a friend. ENPS measures how likely Ohmconnect employees would recommend working at Ohmconnect to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
