-7
NPS
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OHSU
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About OHSU's Brand
Oregon Health & Science University is a nationally prominent research university and Oregon’s only public academic health center.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
OHSU NPS
OHSU's Net Promoter Score (NPS) is a -7 with 36% Promoters, 21% Passives, and 43% Detractors. Net Promoter Score tracks whether OHSU's customers would recommend using the product based on a scale of -100 to 100.
OHSU Overall NPS
| 36% | Promoters |
|---|---|
| 21% | Passives |
| 43% | Detractors |
OHSU NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 3 | Feb 2023 | 3 |
Jun 2023 10 | Jun 2023 | 10 |
Jan 2024 8 | Jan 2024 | 8 |
May 2024 7 | May 2024 | 7 |
Jun 2024 5 | Jun 2024 | 5 |
Jul 2024 2 | Jul 2024 | 2 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2024 -3 | Oct 2024 | -3 |
Feb 2025 0 | Feb 2025 | 0 |
Aug 2025 -2 | Aug 2025 | -2 |
Oct 2025 -5 | Oct 2025 | -5 |
Jan 2026 -7 | Jan 2026 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OHSU NPS by Gender
Female customers rated OHSU's NPS 50 points higher than Male customers.
Male
-50
OHSU's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
0
OHSU's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
OHSU NPS by Ethnicity
OHSU's NPS was rated -14 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -14 | Caucasian | -14 |
OHSU NPS by Age
OHSU's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
OHSU NPS by Usage
OHSU's NPS was rated the highest by customers who have used OHSU's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -33 | Less than 1 Year | -33 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
Over 10 Years -17 | Over 10 Years | -17 |
OHSU Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of OHSU users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OHSU Customer Loyalty Score by Gender
Female customers rated OHSU's Customer Loyalty score 45% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of OHSU.
Male
10%
Yes
Female
55%
Yes
OHSU Customer Loyalty Score by Ethnicity
OHSU's Customer Loyalty score was rated 49% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OHSU.
49
out of 100
Caucasian
OHSU Customer Loyalty Score by Age
OHSU's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of OHSU.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
36-40 33% | 36-40 | 33% |
OHSU Customer Loyalty Score by Usage
OHSU's Customer Loyalty score was rated the highest by customers who have used OHSU's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
OHSU Customer Loyalty Score by Industry
OHSU's Customer Loyalty score was rated 10% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
OHSU Product Quality
3.7/5
OHSU has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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OHSU Product Information
OHSU’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated OHSU's product the highest.
- Website
- https://www.ohsu.edu/xd/
- Company Size
- 5,001-10,000 Employees
Industry
Education
Quick Insights into OHSU Product Quality
OHSU's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used OHSU's products/services for Over 10 Years.
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Ranked OHSU Product Quality the Highest
Ranked OHSU Product Quality the Lowest
OHSU Product Quality Score by Gender
Male customers rated OHSU's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of OHSU.
Male
3.5/5
Female
3.3/5
OHSU Product Quality Score by Ethnicity
OHSU's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of OHSU.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
OHSU Product Quality Score by Age
OHSU's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of OHSU.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
36-40 2.7 | 36-40 | 2.7 |
OHSU Product Quality Score by Usage
OHSU's Product Quality score was rated the highest by customers who have used OHSU's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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OHSU Product Quality Score by Industry
OHSU's Product Quality score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
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OHSU Pricing
OHSU ROI & Value For Money
3.2/5
OHSU has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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OHSU Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into OHSU ROI
OHSU's ROI score was rated highest by customers who have used OHSU's products/services for 2 to 5 Years, and rated lowest by customers ages 36-40.
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Ranked OHSU ROI the Highest
Ranked OHSU ROI the Lowest
OHSU ROI Score by Gender
Female customers rated OHSU's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of OHSU.
Male
2.9/5
Female
3.1/5
OHSU ROI Score by Ethnicity
OHSU's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of OHSU.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
OHSU ROI Score by Age
OHSU's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of OHSU.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
36-40 2.5 | 36-40 | 2.5 |
OHSU ROI Score by Usage
OHSU's ROI score was rated the highest by customers who have used OHSU's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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OHSU ROI Score by Industry
OHSU's ROI score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
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OHSU Customer Satisfaction (CSAT)
OHSU Customer Satisfaction (CSAT) Score
64 / 100
OHSU has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
34%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
6%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OHSU Customer Satisfaction
OHSU's Customer Satisfaction score was rated highest by customers who have used OHSU's products/services for 2 to 5 Years, and rated lowest by customers who have used OHSU's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked OHSU's Customer Satisfaction.
Ranked OHSU Customer Satisfaction the Highest
Ranked OHSU Customer Satisfaction the Lowest
OHSU Customer Satisfaction Score by Gender
Male customers rated OHSU's Customer Satisfaction score 7 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of OHSU.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
60 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 20% |
OHSU Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
OHSU's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OHSU.
58 / 100
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
14%
OHSU Customer Satisfaction Score by Age
OHSU's Customer Satisfaction score was rated 34 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of OHSU.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 34% |
OHSU Customer Satisfaction Score by Usage
OHSU's Customer Satisfaction score was rated the highest by customers who have used OHSU's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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OHSU Customer Service
3.3/5
OHSU has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About OHSU's Customer Service
Address
3181 SW Sam Jackson Park Rd, Portland, OR 97239
Website
https://www.ohsu.edu/xd/
Phone Number
(503) 494-8311
OHSU's Social Links
Quick Insights into OHSU Customer Service
OHSU's Customer Service score was rated highest by customers who have used OHSU's products/services for 2 to 5 Years, and rated lowest by customers who have used OHSU's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked OHSU's Customer Service score.
Ranked OHSU Customer Service the Highest
Ranked OHSU Customer Service the Lowest
OHSU Customer Service Score by Gender
Male customers rated OHSU's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OHSU.
Male
3.2/5
Female
2.9/5
OHSU Customer Service Score by Ethnicity
OHSU's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OHSU.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
OHSU Customer Service Score by Age
OHSU's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of OHSU.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
36-40 2.7 | 36-40 | 2.7 |
OHSU Customer Service Score by Usage
OHSU's Customer Service score was rated the highest by customers who have used OHSU's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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OHSU Customer Service Score by Industry
OHSU's Customer Service score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
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OHSU as an Employer
2.6/5
OHSU has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
OHSU scored a -7 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of OHSU would recommend the brand to a friend. ENPS measures how likely OHSU employees would recommend working at OHSU to a friend.
Net Promoter Score
-7
NPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 20% | Promoters |
|---|---|
| 24% | Passive |
| 56% | Detractors |
