-14
NPS
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Brand Page
Oil Search
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About Oil Search's Brand
Oil Search Limited is an oil and gas exploration and development company.
Brand at a Glance
91%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Oil Search NPS
Oil Search's Net Promoter Score (NPS) is a -14 with 24% Promoters, 38% Passives, and 38% Detractors. Net Promoter Score tracks whether Oil Search's customers would recommend using the product based on a scale of -100 to 100.
Oil Search Overall NPS
| 24% | Promoters |
|---|---|
| 38% | Passives |
| 38% | Detractors |
Oil Search NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
May 2022 0 | May 2022 | 0 |
Jun 2022 -20 | Jun 2022 | -20 |
May 2023 0 | May 2023 | 0 |
Nov 2023 -15 | Nov 2023 | -15 |
Aug 2024 -12 | Aug 2024 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oil Search Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Oil Search users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oil Search Product Quality
3.7/5
Oil Search has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Oil Search's overall Product Quality score rated by its users and customers.
Oil Search Product Information
Oil Search’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.oilsearch.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Oil Search Pricing
Oil Search ROI & Value For Money
3/5
Oil Search has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Oil Search's overall ROI score rated by its users and customers.
Oil Search Customer Satisfaction (CSAT)
Oil Search Customer Satisfaction (CSAT) Score
86 / 100
Oil Search has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oil Search Customer Service
3.2/5
Oil Search has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Oil Search's overall Customer Service score rated by its users and customers.
About Oil Search's Customer Service
Address
Stanley, ID Papua New Guinea
Website
http://www.oilsearch.com/
Oil Search as an Employer
3.7/5
Oil Search has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Oil Search scored a -14 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Oil Search would recommend the brand to a friend. ENPS measures how likely Oil Search employees would recommend working at Oil Search to a friend.
Net Promoter Score
-14
NPS Score
| 24% | Promoters |
|---|---|
| 38% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 58% | Promoters |
|---|---|
| 34% | Passive |
| 8% | Detractors |
