40
NPS
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Oishi Group
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About Oishi Group's Brand
Owner and operator of a Japanese restaurant chain.
Brand at a Glance
85%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Oishi Group NPS
Oishi Group's Net Promoter Score (NPS) is a 40 with 55% Promoters, 30% Passives, and 15% Detractors. Net Promoter Score tracks whether Oishi Group's customers would recommend using the product based on a scale of -100 to 100.
Oishi Group Overall NPS
| 55% | Promoters |
|---|---|
| 30% | Passives |
| 15% | Detractors |
Oishi Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 50 | Dec 2021 | 50 |
Mar 2022 34 | Mar 2022 | 34 |
Sep 2022 38 | Sep 2022 | 38 |
Oct 2022 40 | Oct 2022 | 40 |
Dec 2022 34 | Dec 2022 | 34 |
Feb 2023 37 | Feb 2023 | 37 |
May 2023 43 | May 2023 | 43 |
Dec 2023 40 | Dec 2023 | 40 |
Apr 2024 30 | Apr 2024 | 30 |
May 2024 34 | May 2024 | 34 |
Mar 2025 36 | Mar 2025 | 36 |
Apr 2025 40 | Apr 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oishi Group NPS by Gender
Oishi Group's NPS was rated 60 by Female customers on Comparably.
Female
60
Oishi Group's NPS was rated 60 by Female customers on Comparably.
60%
Promoters
40%
Passives
0%
Detractors
Male
N/A
Oishi Group's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Oishi Group NPS by Ethnicity
Oishi Group's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Oishi Group NPS by Age
Oishi Group's NPS was rated 67 points by customers ages 18-25 on Comparably.
Oishi Group NPS by Usage
Oishi Group's NPS was rated 67 points by customers who have used Oishi Group's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 67 | Over 10 Years | 67 |
Oishi Group Customer Reviews
Out of the 5 Oishi Group customer reviews 5 were positive and 0 were constructive. Oishi Group customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Oishi Group Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Oishi Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oishi Group Customer Loyalty Score by Gender
Oishi Group's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
Oishi Group Customer Loyalty Score by Ethnicity
Oishi Group's Customer Loyalty score was rated 85% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Oishi Group.
85
out of 100
Asian or Pacific Islander
Oishi Group Customer Loyalty Score by Age
Oishi Group's Customer Loyalty score was rated 85% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
Oishi Group Customer Loyalty Score by Usage
Oishi Group's Customer Loyalty score was rated 100% by customers who have used Oishi Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Oishi Group Customer Loyalty Score by Industry
Oishi Group's Customer Loyalty score was rated 82% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Oishi Group Product Quality
4.3/5
Oishi Group has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Oishi Group Product Information
Oishi Group’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Oishi Group's product the highest.
- Website
- www.oishigroup.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Oishi Group Product Quality
Oishi Group's Product Quality score was rated highest by customers who have used Oishi Group's products/services for Over 10 Years.
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Ranked Oishi Group Product Quality the Highest
Oishi Group Product Quality Score by Gender
Oishi Group's Product Quality score was rated 4.4 by Female customers on Comparably.
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Female
4.4/5
Male
N/A
Oishi Group Product Quality Score by Ethnicity
Oishi Group's Product Quality score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Oishi Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Oishi Group Product Quality Score by Age
Oishi Group's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Oishi Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Oishi Group Product Quality Score by Usage
Oishi Group's Product Quality score was rated 4.6 stars by customers who have used Oishi Group's products/services for Over 10 Years.
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Oishi Group Product Quality Score by Industry
Oishi Group's Product Quality score was rated 4.4 stars by Accounting industry customers.
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Oishi Group Pricing
Oishi Group ROI & Value For Money
3.9/5
Oishi Group has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Oishi Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Oishi Group ROI
Oishi Group's ROI score was rated highest by customers who have used Oishi Group's products/services for Over 10 Years.
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Ranked Oishi Group ROI the Highest
Oishi Group ROI Score by Gender
Oishi Group's ROI score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Oishi Group.
Female
4/5
Male
N/A
Oishi Group ROI Score by Ethnicity
Oishi Group's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Oishi Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Oishi Group ROI Score by Age
Oishi Group's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Oishi Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Oishi Group ROI Score by Usage
Oishi Group's ROI score was rated 4.5 stars by customers who have used Oishi Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Oishi Group ROI Score by Industry
Oishi Group's ROI score was rated 4 stars by Accounting industry customers.
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Oishi Group Customer Satisfaction (CSAT)
Oishi Group Customer Satisfaction (CSAT) Score
95 / 100
Oishi Group has an overall Customer Satisfaction score of 95 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
47%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Oishi Group Customer Satisfaction
Oishi Group's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Oishi Group Customer Satisfaction the Highest
Oishi Group Customer Satisfaction Score by Gender
Oishi Group's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Oishi Group.
100 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Oishi Group Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Oishi Group's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Oishi Group.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Oishi Group Customer Satisfaction Score by Age
Oishi Group's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Oishi Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Oishi Group Customer Satisfaction Score by Usage
Oishi Group's Customer Satisfaction score was rated 100 points by customers who have used Oishi Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Oishi Group Customer Satisfaction Score by Industry
Oishi Group's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Oishi Group Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Oishi Group's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}Oishi Group Customer Service
3.9/5
Oishi Group has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Oishi Group's Customer Service
Address
Wireless Road, Bangkok, 10330
Website
www.oishigroup.com
Phone Number
7
Quick Insights into Oishi Group Customer Service
Oishi Group's Customer Service score was rated highest by customers who have used Oishi Group's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Oishi Group's Customer Service score.
Ranked Oishi Group Customer Service the Highest
Oishi Group Customer Service Score by Gender
Oishi Group's Customer Service score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Oishi Group.
Female
4/5
Male
N/A
Oishi Group Customer Service Score by Ethnicity
Oishi Group's Customer Service score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Oishi Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Oishi Group Customer Service Score by Age
Oishi Group's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Oishi Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Oishi Group Customer Service Score by Usage
Oishi Group's Customer Service score was rated 4.3 stars by customers who have used Oishi Group's products/services for Over 10 Years.
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Oishi Group Customer Service Score by Industry
Oishi Group's Customer Service score was rated 4 stars by Accounting industry customers.
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Oishi Group as an Employer
Consumer vs. Employees
Oishi Group scored a 40 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Oishi Group would recommend the brand to a friend. ENPS measures how likely Oishi Group employees would recommend working at Oishi Group to a friend.
Net Promoter Score
40
NPS Score
| 55% | Promoters |
|---|---|
| 30% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
