57
NPS
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Brand Page
Olark
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About Olark's Brand
Olark is a tool for website hosts to chat with their website visitors using their existing instant messaging client.
Brand at a Glance
4.4/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Olark NPS
Olark's Net Promoter Score (NPS) is a 57 with 69% Promoters, 19% Passives, and 12% Detractors. Net Promoter Score tracks whether Olark's customers would recommend using the product based on a scale of -100 to 100.
Olark Overall NPS
| 69% | Promoters |
|---|---|
| 19% | Passives |
| 12% | Detractors |
Olark NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 58 | Aug 2020 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Olark NPS by Usage
Olark's NPS was rated the highest by customers who have used Olark's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 55 | 1 to 2 Years | 55 |
2 to 5 Years 58 | 2 to 5 Years | 58 |
Olark Product Quality
4.4/5
Olark has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Olark's overall Product Quality score rated by its users and customers.
Olark Product Information
Olark serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Olark supports Web devices and offers products for small, medium, and large sized businesses.
Olark’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.olark.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Languages Supported
English
Portuguese
Spanish
Product Type
Instant Messaging & Chat Software
Live Chat Software
Olark Pricing
Olark ROI & Value For Money
4.4/5
Olark has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Olark's overall ROI score rated by its users and customers.
Olark Pricing Plans
Olark has a pricing structure that accommodates small, medium, and large businesses. Starting from $17/month, Olark uses a subscription model and offers the following: $17 / month for 1 live chat operator., $49 for a team of 4 live chat operators., and https://www.olark.com/pricing?rid=getapp.
Who Uses Olark?
Small Businesses
Medium Businesses
Large Enterprises
Olark Customer Service
5/5
Olark has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Olark's overall Customer Service score rated by its users and customers.
About Olark's Customer Service
Address
76 S Park St, Ann Arbor, MI
Website
http://www.olark.com
Phone Number
888-959-4408
Consumer vs. Employees
Olark scored a 57 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Olark would recommend the brand to a friend. ENPS measures how likely Olark employees would recommend working at Olark to a friend.
Net Promoter Score
57
NPS Score
| 69% | Promoters |
|---|---|
| 19% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
