-88
NPS
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Old Republic Home Protection
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About Old Republic Home Protection's Brand
Plan Holders count on ORHP to reduce the stress and expense of home system or appliance breakdowns before, during, and after the home sale.
Brand at a Glance
64%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Old Republic Home Protection NPS
Old Republic Home Protection's Net Promoter Score (NPS) is a -88 with 6% Promoters, 0% Passives, and 94% Detractors. Net Promoter Score tracks whether Old Republic Home Protection's customers would recommend using the product based on a scale of -100 to 100.
Old Republic Home Protection Overall NPS
| 6% | Promoters |
|---|---|
| 0% | Passives |
| 94% | Detractors |
Old Republic Home Protection NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -91 | Aug 2023 | -91 |
Oct 2023 -91 | Oct 2023 | -91 |
Nov 2023 -91 | Nov 2023 | -91 |
Dec 2023 -92 | Dec 2023 | -92 |
Jan 2024 -93 | Jan 2024 | -93 |
Mar 2024 -93 | Mar 2024 | -93 |
Sep 2024 -85 | Sep 2024 | -85 |
Oct 2024 -87 | Oct 2024 | -87 |
Dec 2024 -87 | Dec 2024 | -87 |
Mar 2025 -87 | Mar 2025 | -87 |
Jul 2025 -87 | Jul 2025 | -87 |
Oct 2025 -89 | Oct 2025 | -89 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Old Republic Home Protection NPS by Gender
Male customers rated Old Republic Home Protection's NPS 18 points higher than Female customers.
Male
-82
Old Republic Home Protection's NPS was rated -82 by Male customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
Female
-100
Old Republic Home Protection's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Old Republic Home Protection NPS by Ethnicity
Old Republic Home Protection's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Other -100 | Other | -100 |
Old Republic Home Protection NPS by Age
Old Republic Home Protection's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Old Republic Home Protection NPS by Usage
Old Republic Home Protection's NPS was rated the highest by customers who have used Old Republic Home Protection's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -34 | Over 10 Years | -34 |
Old Republic Home Protection Customer Reviews
Out of the 7 Old Republic Home Protection customer reviews 0 were positive and 7 were constructive. Old Republic Home Protection customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Old Republic Home Protection Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Old Republic Home Protection users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Old Republic Home Protection Customer Loyalty Score by Gender
Male customers rated Old Republic Home Protection's Customer Loyalty score 21% higher than Female customers.
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Male
84%
Yes
Female
63%
Yes
Old Republic Home Protection Customer Loyalty Score by Ethnicity
Old Republic Home Protection's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Old Republic Home Protection.
75
out of 100
Caucasian
100
out of 100
Hispanic or Latino
55
out of 100
Other
Old Republic Home Protection Customer Loyalty Score by Age
Old Republic Home Protection's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Old Republic Home Protection.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
46-50 100% | 46-50 | 100% |
56-60 100% | 56-60 | 100% |
66+ 55% | 66+ | 55% |
Old Republic Home Protection Customer Loyalty Score by Usage
Old Republic Home Protection's Customer Loyalty score was rated the highest by customers who have used Old Republic Home Protection's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Old Republic Home Protection Customer Loyalty Score by Industry
Old Republic Home Protection's Customer Loyalty score was rated 78% by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Old Republic Home Protection Product Quality
1.5/5
Old Republic Home Protection has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Old Republic Home Protection's overall Product Quality score rated by its users and customers.
Old Republic Home Protection Product Information
Old Republic Home Protection’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Old Republic Home Protection's product the highest.
- Website
- https://www.orhp.com
- Company Size
- 501-1,000 Employees
Industry
Real Estate
Quick Insights into Old Republic Home Protection Product Quality
Old Republic Home Protection's Product Quality score was rated highest by customers who have used Old Republic Home Protection's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked Old Republic Home Protection Product Quality the Highest
Ranked Old Republic Home Protection Product Quality the Lowest
Old Republic Home Protection Product Quality Score by Gender
Old Republic Home Protection's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Old Republic Home Protection.
Male
1.5/5
Female
1.5/5
Old Republic Home Protection Product Quality Score by Ethnicity
Old Republic Home Protection's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Old Republic Home Protection.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
Other 1.5 | Other | 1.5 |
Old Republic Home Protection Product Quality Score by Age
Old Republic Home Protection's Product Quality score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Old Republic Home Protection.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Old Republic Home Protection Product Quality Score by Usage
Old Republic Home Protection's Product Quality score was rated the highest by customers who have used Old Republic Home Protection's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Old Republic Home Protection Product Quality Score by Industry
Old Republic Home Protection's Product Quality score was rated 1.5 stars by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Old Republic Home Protection Pricing
Old Republic Home Protection ROI & Value For Money
1.5/5
Old Republic Home Protection has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Old Republic Home Protection Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry.
Quick Insights into Old Republic Home Protection ROI
Old Republic Home Protection's ROI score was rated highest by customers who have used Old Republic Home Protection's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked Old Republic Home Protection ROI the Highest
Ranked Old Republic Home Protection ROI the Lowest
Old Republic Home Protection ROI Score by Gender
Old Republic Home Protection's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Old Republic Home Protection.
Male
1.5/5
Female
1.5/5
Old Republic Home Protection ROI Score by Ethnicity
Old Republic Home Protection's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Old Republic Home Protection.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
Other 1.5 | Other | 1.5 |
Old Republic Home Protection ROI Score by Age
Old Republic Home Protection's ROI score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Old Republic Home Protection.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Old Republic Home Protection ROI Score by Usage
Old Republic Home Protection's ROI score was rated the highest by customers who have used Old Republic Home Protection's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Old Republic Home Protection ROI Score by Industry
Old Republic Home Protection's ROI score was rated 1.5 stars by Government and Public Policy industry customers.
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Old Republic Home Protection Customer Satisfaction (CSAT)
Old Republic Home Protection Customer Satisfaction (CSAT) Score
3 / 100
Old Republic Home Protection has an overall Customer Satisfaction score of 3 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
3%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
21%
Very Dissatisfied
66%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Old Republic Home Protection Customer Satisfaction
Old Republic Home Protection's Customer Satisfaction score was rated highest by customers who have used Old Republic Home Protection's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked Old Republic Home Protection Customer Satisfaction the Highest
Ranked Old Republic Home Protection Customer Satisfaction the Lowest
Old Republic Home Protection Customer Satisfaction Score by Gender
Male customers rated Old Republic Home Protection's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Old Republic Home Protection.
9 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 36% | |
Very Dissatisfied | 55% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 89% |
Old Republic Home Protection Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Old Republic Home Protection's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
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9 / 100
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
91%
CSAT according to Hispanic or Latino
Old Republic Home Protection's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Old Republic Home Protection.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
CSAT according to Other
Old Republic Home Protection's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Old Republic Home Protection.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Old Republic Home Protection Customer Satisfaction Score by Age
Old Republic Home Protection's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Old Republic Home Protection.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 66+ | 20% |
Old Republic Home Protection Customer Satisfaction Score by Usage
Old Republic Home Protection's Customer Satisfaction score was rated the highest by customers who have used Old Republic Home Protection's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Old Republic Home Protection Customer Satisfaction Score by Industry
Old Republic Home Protection's Customer Satisfaction score was rated 0 points by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Old Republic Home Protection Customer Satisfaction Score by Industry",
"text": "Old Republic Home Protection's Customer Satisfaction score was rated 0 points by Government and Public Policy industry customers.",
"bars": [
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Old Republic Home Protection's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Old Republic Home Protection Customer Service
1.5/5
Old Republic Home Protection has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Old Republic Home Protection's Customer Service
Address
P.O. Box 5017, San Ramon, CA 94583
Website
https://www.orhp.com
Phone Number
800-445-6999
Old Republic Home Protection's Social Links
Quick Insights into Old Republic Home Protection Customer Service
Old Republic Home Protection's Customer Service score was rated highest by customers who have used Old Republic Home Protection's products/services for Over 10 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Old Republic Home Protection's Customer Service score.
Ranked Old Republic Home Protection Customer Service the Highest
Ranked Old Republic Home Protection Customer Service the Lowest
Old Republic Home Protection Customer Service Score by Gender
Old Republic Home Protection's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Old Republic Home Protection.
Male
1.5/5
Female
1.5/5
Old Republic Home Protection Customer Service Score by Ethnicity
Old Republic Home Protection's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Old Republic Home Protection.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
Other 1.5 | Other | 1.5 |
Old Republic Home Protection Customer Service Score by Age
Old Republic Home Protection's Customer Service score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Old Republic Home Protection.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Old Republic Home Protection Customer Service Score by Usage
Old Republic Home Protection's Customer Service score was rated the highest by customers who have used Old Republic Home Protection's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Old Republic Home Protection Customer Service Score by Industry
Old Republic Home Protection's Customer Service score was rated 1.5 stars by Government and Public Policy industry customers.
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Old Republic Home Protection as an Employer
4.1/5
Old Republic Home Protection has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
CEO of Old Republic Home Protection
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Old Republic Home Protection scored a -88 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Old Republic Home Protection would recommend the brand to a friend. ENPS measures how likely Old Republic Home Protection employees would recommend working at Old Republic Home Protection to a friend.
Net Promoter Score
-88
NPS Score
| 6% | Promoters |
|---|---|
| 0% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
