-2
NPS
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Oldcastle
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About Oldcastle's Brand
North American arm of Ireland-based CRH plc
Brand at a Glance
70%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Oldcastle NPS
Oldcastle's Net Promoter Score (NPS) is a -2 with 43% Promoters, 12% Passives, and 45% Detractors. Net Promoter Score tracks whether Oldcastle's customers would recommend using the product based on a scale of -100 to 100.
Oldcastle Overall NPS
| 43% | Promoters |
|---|---|
| 12% | Passives |
| 45% | Detractors |
Oldcastle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -4 | Jun 2024 | -4 |
Jul 2024 -7 | Jul 2024 | -7 |
Aug 2024 -3 | Aug 2024 | -3 |
Sep 2024 -4 | Sep 2024 | -4 |
Oct 2024 -4 | Oct 2024 | -4 |
Nov 2024 -5 | Nov 2024 | -5 |
Feb 2025 -3 | Feb 2025 | -3 |
Apr 2025 -4 | Apr 2025 | -4 |
May 2025 -2 | May 2025 | -2 |
Jul 2025 -2 | Jul 2025 | -2 |
Sep 2025 -5 | Sep 2025 | -5 |
Dec 2025 -3 | Dec 2025 | -3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oldcastle NPS by Gender
Male customers rated Oldcastle's NPS 8 points higher than Female customers.
Male
-12
Oldcastle's NPS was rated -12 by Male customers on Comparably.
40%
Promoters
8%
Passives
52%
Detractors
Female
-20
Oldcastle's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Oldcastle NPS by Ethnicity
Oldcastle's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
African American/Black 34 | African American/Black | 34 |
Oldcastle NPS by Age
Oldcastle's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Oldcastle NPS by Usage
Oldcastle's NPS was rated the highest by customers who have used Oldcastle's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -12 | 1 to 2 Years | -12 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
Over 10 Years -26 | Over 10 Years | -26 |
Oldcastle Customer Reviews
Out of the 6 Oldcastle customer reviews 2 were positive and 4 were constructive. Oldcastle customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Oldcastle Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Oldcastle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Oldcastle Customer Loyalty Score by Gender
Male customers rated Oldcastle's Customer Loyalty score 29% higher than Female customers.
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Male
75%
Yes
Female
46%
Yes
Oldcastle Customer Loyalty Score by Ethnicity
Oldcastle's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Oldcastle.
70
out of 100
Caucasian
100
out of 100
African American/Black
Oldcastle Customer Loyalty Score by Age
Oldcastle's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
36-40 70% | 36-40 | 70% |
46-50 55% | 46-50 | 55% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
Oldcastle Customer Loyalty Score by Usage
Oldcastle's Customer Loyalty score was rated the highest by customers who have used Oldcastle's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Oldcastle Customer Loyalty Score by Industry
Oldcastle's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Oldcastle Product Quality
3.3/5
Oldcastle has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Oldcastle Product Information
Oldcastle’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Oldcastle's product the highest. Reviewers from the Construction industry rated Oldcastle the lowest at 1.5.
- Website
- www.oldcastle.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Analytics
Business Services
Enterprise
Travel
Quick Insights into Oldcastle Product Quality
Oldcastle's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Construction industry.
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Ranked Oldcastle Product Quality the Highest
Ranked Oldcastle Product Quality the Lowest
Oldcastle Product Quality Score by Gender
Male customers rated Oldcastle's Product Quality score 0.4 stars higher than Female customers.
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Male
3.2/5
Female
2.8/5
Oldcastle Product Quality Score by Ethnicity
Oldcastle's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Oldcastle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 4.3 | African American/Black | 4.3 |
Oldcastle Product Quality Score by Age
Oldcastle's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Oldcastle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
36-40 2 | 36-40 | 2 |
46-50 3.8 | 46-50 | 3.8 |
51-55 3.8 | 51-55 | 3.8 |
56-60 3.1 | 56-60 | 3.1 |
Oldcastle Product Quality Score by Usage
Oldcastle's Product Quality score was rated the highest by customers who have used Oldcastle's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Oldcastle Product Quality Score by Industry
Oldcastle's Product Quality score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Oldcastle Pricing
Oldcastle ROI & Value For Money
3.1/5
Oldcastle has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Oldcastle Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Construction industry think that they had the lowest ROI from Oldcastle.
Quick Insights into Oldcastle ROI
Oldcastle's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Construction industry.
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Ranked Oldcastle ROI the Highest
Ranked Oldcastle ROI the Lowest
Oldcastle ROI Score by Gender
Male customers rated Oldcastle's ROI score 0.4 stars higher than Female customers.
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Male
2.8/5
Female
2.4/5
Oldcastle ROI Score by Ethnicity
Oldcastle's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Oldcastle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 3.8 | African American/Black | 3.8 |
Oldcastle ROI Score by Age
Oldcastle's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Oldcastle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
36-40 2.1 | 36-40 | 2.1 |
46-50 4.1 | 46-50 | 4.1 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2 | 56-60 | 2 |
Oldcastle ROI Score by Usage
Oldcastle's ROI score was rated the highest by customers who have used Oldcastle's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Oldcastle ROI Score by Industry
Oldcastle's ROI score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Oldcastle Customer Satisfaction (CSAT)
Oldcastle Customer Satisfaction (CSAT) Score
54 / 100
Oldcastle has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
27%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Oldcastle Customer Satisfaction
Oldcastle's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Construction industry.
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Ranked Oldcastle Customer Satisfaction the Highest
Ranked Oldcastle Customer Satisfaction the Lowest
Oldcastle Customer Satisfaction Score by Gender
Male customers rated Oldcastle's Customer Satisfaction score 10 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 32% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Oldcastle Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Oldcastle's Customer Satisfaction (CSAT) score was rated 39% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Oldcastle.
39 / 100
Very Satisfied
17%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
50%
CSAT according to African American/Black
Oldcastle's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Oldcastle.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Oldcastle Customer Satisfaction Score by Age
Oldcastle's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Oldcastle.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 36-40 | 34% | |||||||||||||||
| 46-50 | 60% | |||||||||||||||
| 51-55 | 34% | |||||||||||||||
| 56-60 | 33% |
Oldcastle Customer Satisfaction Score by Usage
Oldcastle's Customer Satisfaction score was rated the highest by customers who have used Oldcastle's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Oldcastle Customer Satisfaction Score by Industry
Oldcastle's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Oldcastle Customer Satisfaction Score by Industry",
"text": "Oldcastle's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Oldcastle's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Accounting",
"groupId": 495,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Oldcastle's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Construction",
"groupId": 510,
"score": 13,
"stars": 0,
"csatScore": 13,
"text": "Oldcastle's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 13
}
]
}Oldcastle Customer Service
3/5
Oldcastle has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Oldcastle's Customer Service
Address
900 Ashwood Parkway, Atlanta, GA 30338
Website
www.oldcastle.com
Phone Number
770-522-5600
Oldcastle's Social Links
Quick Insights into Oldcastle Customer Service
Oldcastle's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Construction industry.
Sign Up to unlock insights into how customers have ranked Oldcastle's Customer Service score.
Ranked Oldcastle Customer Service the Highest
Ranked Oldcastle Customer Service the Lowest
Oldcastle Customer Service Score by Gender
Male customers rated Oldcastle's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Oldcastle.
Male
2.8/5
Female
2.2/5
Oldcastle Customer Service Score by Ethnicity
Oldcastle's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Oldcastle.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 3.8 | African American/Black | 3.8 |
Oldcastle Customer Service Score by Age
Oldcastle's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Oldcastle.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
36-40 2.1 | 36-40 | 2.1 |
46-50 4.1 | 46-50 | 4.1 |
51-55 2 | 51-55 | 2 |
56-60 2 | 56-60 | 2 |
Oldcastle Customer Service Score by Usage
Oldcastle's Customer Service score was rated the highest by customers who have used Oldcastle's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Oldcastle Customer Service Score by Industry
Oldcastle's Customer Service score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Consumer vs. Employees
Oldcastle scored a -2 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Oldcastle would recommend the brand to a friend. ENPS measures how likely Oldcastle employees would recommend working at Oldcastle to a friend.
Net Promoter Score
-2
NPS Score
| 43% | Promoters |
|---|---|
| 12% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 35% | Promoters |
|---|---|
| 20% | Passive |
| 45% | Detractors |
