-25
NPS
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Brand Page
Olly
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About Olly's Brand
OLLY to help make taking your vitamins the simplest, most foolproof, enjoyably good habit
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Olly NPS
Olly's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Olly's customers would recommend using the product based on a scale of -100 to 100.
Olly Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Olly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 -50 | Sep 2022 | -50 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
Jul 2024 0 | Jul 2024 | 0 |
Dec 2024 -15 | Dec 2024 | -15 |
Aug 2025 -25 | Aug 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Olly Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Olly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Olly Product Quality
3.2/5
Olly has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Olly's overall Product Quality score rated by its users and customers.
Olly Product Information
Olly’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.olly.com/
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
Olly Pricing
Olly ROI & Value For Money
3.5/5
Olly has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Olly's overall ROI score rated by its users and customers.
Olly Customer Satisfaction (CSAT)
Olly Customer Satisfaction (CSAT) Score
80 / 100
Olly has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Olly Customer Service
3.2/5
Olly has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Olly's overall Customer Service score rated by its users and customers.
About Olly's Customer Service
Address
Belvedere Tiburon, CA
Website
https://www.olly.com/
Olly as an Employer
Consumer vs. Employees
Olly scored a -25 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Olly would recommend the brand to a friend. ENPS measures how likely Olly employees would recommend working at Olly to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
