23
NPS
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Brand Page
Olo
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About Olo's Brand
Olo helps restaurant brands maximize revenue per square foot by delivering faster, more accurate, and more personal service to their customers.
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Olo NPS
Olo's Net Promoter Score (NPS) is a 23 with 53% Promoters, 17% Passives, and 30% Detractors. Net Promoter Score tracks whether Olo's customers would recommend using the product based on a scale of -100 to 100.
Olo Overall NPS
| 53% | Promoters |
|---|---|
| 17% | Passives |
| 30% | Detractors |
Olo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 28 | Feb 2022 | 28 |
Apr 2022 27 | Apr 2022 | 27 |
May 2022 20 | May 2022 | 20 |
Jul 2022 20 | Jul 2022 | 20 |
Aug 2022 18 | Aug 2022 | 18 |
Jan 2023 23 | Jan 2023 | 23 |
Apr 2023 26 | Apr 2023 | 26 |
May 2023 24 | May 2023 | 24 |
Aug 2023 26 | Aug 2023 | 26 |
Jan 2024 24 | Jan 2024 | 24 |
Oct 2024 20 | Oct 2024 | 20 |
Jan 2025 23 | Jan 2025 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Olo NPS by Gender
Olo's NPS was rated 42 by Female customers on Comparably.
Female
42
Olo's NPS was rated 42 by Female customers on Comparably.
71%
Promoters
0%
Passives
29%
Detractors
Male
N/A
Olo's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Olo NPS by Usage
Olo's NPS was rated 49 points by customers who have used Olo's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 49 | 1 to 2 Years | 49 |
Olo Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Olo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Olo Customer Loyalty Score by Gender
Olo's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Olo.
Female
100%
Yes
Male
N/A
Yes
Olo Customer Loyalty Score by Usage
Olo's Customer Loyalty score was rated 100% by customers who have used Olo's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Olo Product Quality
4/5
Olo has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Olo Product Information
Olo’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.olo.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Food and Beverages
Quick Insights into Olo Product Quality
Olo's Product Quality score was rated highest by Female customers.
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Ranked Olo Product Quality the Highest
Olo Product Quality Score by Gender
Olo's Product Quality score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Olo.
Female
4.3/5
Male
N/A
Olo Product Quality Score by Usage
Olo's Product Quality score was rated 3.8 stars by customers who have used Olo's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Olo Pricing
Olo ROI & Value For Money
3.8/5
Olo has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Olo ROI
Olo's ROI score was rated highest by Female customers.
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Ranked Olo ROI the Highest
Olo ROI Score by Gender
Olo's ROI score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Olo.
Female
4.3/5
Male
N/A
Olo ROI Score by Usage
Olo's ROI score was rated 3.9 stars by customers who have used Olo's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Olo Customer Satisfaction (CSAT)
Olo Customer Satisfaction (CSAT) Score
88 / 100
Olo has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
44%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Olo Customer Service
4.1/5
Olo has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Olo's Customer Service
Address
26 Broadway Street, New York City, NY 10004
Website
http://www.olo.com
Phone Number
+1-212-260-0895
Olo's Social Links
Quick Insights into Olo Customer Service
Olo's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Olo's Customer Service score.
Ranked Olo Customer Service the Highest
Olo Customer Service Score by Gender
Olo's Customer Service score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Olo.
Female
4.4/5
Male
N/A
Olo Customer Service Score by Usage
Olo's Customer Service score was rated 4.1 stars by customers who have used Olo's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Olo as an Employer
4.0/5
Olo has a 4.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Olo scored a 23 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Olo would recommend the brand to a friend. ENPS measures how likely Olo employees would recommend working at Olo to a friend.
Net Promoter Score
23
NPS Score
| 53% | Promoters |
|---|---|
| 17% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
