75
NPS
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OluKai
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About OluKai's Brand
OluKai manufactures products for the ocean lifestyle, such as waterproof leather sandals, shoes, and boots.
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
OluKai NPS
OluKai's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether OluKai's customers would recommend using the product based on a scale of -100 to 100.
OluKai Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
OluKai NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 50 | Mar 2022 | 50 |
Jul 2022 66 | Jul 2022 | 66 |
Nov 2023 75 | Nov 2023 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OluKai Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of OluKai users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OluKai Product Quality
4.2/5
OluKai has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock OluKai's overall Product Quality score rated by its users and customers.
OluKai Product Information
OluKai’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://olukai.com
- Company Size
- 51-200 Employees
Industry
Tech
Sports & Entertainment
OluKai Pricing
OluKai ROI & Value For Money
4.2/5
OluKai has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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OluKai Customer Satisfaction (CSAT)
OluKai Customer Satisfaction (CSAT) Score
100 / 100
OluKai has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OluKai Customer Service
4.2/5
OluKai has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock OluKai's overall Customer Service score rated by its users and customers.
About OluKai's Customer Service
Address
8955 Research Drive, Irvine, CA
Website
http://olukai.com
Phone Number
949-334-0575
Consumer vs. Employees
OluKai scored a 75 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of OluKai would recommend the brand to a friend. ENPS measures how likely OluKai employees would recommend working at OluKai to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
