78
NPS
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Olympic Steel
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About Olympic Steel's Brand
About Us Founded in 1954, Olympic Steel is a leading U.S. metals service center focused on the direct sale and distribution of large volumes of processed carbon, coated and stainless flat-rolled sheet, coil and plate steel and aluminum products. The company’s CTI subsidiary is a leading distributor of steel tubing, bar, pipe, valves and fittings, and fabricates pressure parts for the electric utility industry. Headquartered in Cleveland, Ohio, Olympic Steel currently operates numerous strategically located facilities in North America. For further information, visit Olympic Steel’s web site at http://www.olysteel.com/ Our Core Values We commit to these core values to guide our decisions and behavior and set a standard of excellence that rewards our customers, our employees and our shareholders.
Brand at a Glance
91%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.3/5
Customer Service
Olympic Steel NPS
Olympic Steel's Net Promoter Score (NPS) is a 78 with 89% Promoters, 0% Passives, and 11% Detractors. Net Promoter Score tracks whether Olympic Steel's customers would recommend using the product based on a scale of -100 to 100.
Olympic Steel Overall NPS
| 89% | Promoters |
|---|---|
| 0% | Passives |
| 11% | Detractors |
Olympic Steel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Jan 2024 60 | Jan 2024 | 60 |
Dec 2024 67 | Dec 2024 | 67 |
Feb 2025 71 | Feb 2025 | 71 |
Aug 2025 75 | Aug 2025 | 75 |
Jan 2026 77 | Jan 2026 | 77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Olympic Steel NPS by Age
Olympic Steel's NPS was rated 100 points by customers ages 51-55 on Comparably.
Olympic Steel NPS by Usage
Olympic Steel's NPS was rated 100 points by customers who have used Olympic Steel's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
Olympic Steel Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Olympic Steel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Olympic Steel Customer Loyalty Score by Age
Olympic Steel's Customer Loyalty score was rated 100% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Olympic Steel.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
Olympic Steel Customer Loyalty Score by Usage
Olympic Steel's Customer Loyalty score was rated 100% by customers who have used Olympic Steel's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Olympic Steel Product Quality
4.2/5
Olympic Steel has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Olympic Steel Product Information
Olympic Steel’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.olysteel.com
- Company Size
- 1,001-5,000 Employees
Industry
Manufacturing and Machinery
Quick Insights into Olympic Steel Product Quality
Olympic Steel's Product Quality score was rated highest by customers ages 51-55.
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Ranked Olympic Steel Product Quality the Highest
Olympic Steel Product Quality Score by Age
Olympic Steel's Product Quality score was rated 5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Olympic Steel.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 5 | 51-55 | 5 |
Olympic Steel Product Quality Score by Usage
Olympic Steel's Product Quality score was rated 5 stars by customers who have used Olympic Steel's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Olympic Steel Pricing
Olympic Steel ROI & Value For Money
4/5
Olympic Steel has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Olympic Steel ROI
Olympic Steel's ROI score was rated highest by customers ages 51-55.
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Ranked Olympic Steel ROI the Highest
Olympic Steel ROI Score by Age
Olympic Steel's ROI score was rated 4.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Olympic Steel.
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| Summary | Age | Score |
|---|---|---|
51-55 4.6 | 51-55 | 4.6 |
Olympic Steel ROI Score by Usage
Olympic Steel's ROI score was rated 4.6 stars by customers who have used Olympic Steel's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Olympic Steel Customer Satisfaction (CSAT)
Olympic Steel Customer Satisfaction (CSAT) Score
75 / 100
Olympic Steel has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Olympic Steel Customer Satisfaction
Olympic Steel's Customer Satisfaction score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Olympic Steel's Customer Satisfaction.
Ranked Olympic Steel Customer Satisfaction the Highest
Olympic Steel Customer Satisfaction Score by Age
Olympic Steel's Customer Satisfaction score was rated 100 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Olympic Steel.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 100% |
Olympic Steel Customer Satisfaction Score by Usage
Olympic Steel's Customer Satisfaction score was rated 100 points by customers who have used Olympic Steel's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Olympic Steel Customer Service
4.3/5
Olympic Steel has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Olympic Steel's Customer Service
Address
5096 Richmond Rd,, Bedford, OH 44146
Website
https://www.olysteel.com
Phone Number
216-292-3800
Olympic Steel's Social Links
Quick Insights into Olympic Steel Customer Service
Olympic Steel's Customer Service score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Olympic Steel's Customer Service score.
Ranked Olympic Steel Customer Service the Highest
Olympic Steel Customer Service Score by Age
Olympic Steel's Customer Service score was rated 4.8 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Olympic Steel.
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80
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| Summary | Age | Customer Service Score |
|---|---|---|
51-55 4.8 | 51-55 | 4.8 |
Olympic Steel Customer Service Score by Usage
Olympic Steel's Customer Service score was rated 4.8 stars by customers who have used Olympic Steel's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Olympic Steel as an Employer
4.3/5
Olympic Steel has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Olympic Steel scored a 78 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Olympic Steel would recommend the brand to a friend. ENPS measures how likely Olympic Steel employees would recommend working at Olympic Steel to a friend.
Net Promoter Score
78
NPS Score
| 89% | Promoters |
|---|---|
| 0% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 48% | Promoters |
|---|---|
| 8% | Passive |
| 44% | Detractors |
