5
NPS
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Omaze
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About Omaze's Brand
Omaze is an online fundraising platform that offers the chance to win once-in-a-lifetime experiences and prizes to support nonprofits around the world.
Brand at a Glance
67%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Omaze NPS
Omaze's Net Promoter Score (NPS) is a 5 with 43% Promoters, 19% Passives, and 38% Detractors. Net Promoter Score tracks whether Omaze's customers would recommend using the product based on a scale of -100 to 100.
Omaze Overall NPS
| 43% | Promoters |
|---|---|
| 19% | Passives |
| 38% | Detractors |
Omaze NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 7 | Jan 2022 | 7 |
Feb 2022 7 | Feb 2022 | 7 |
Mar 2022 6 | Mar 2022 | 6 |
Apr 2022 7 | Apr 2022 | 7 |
May 2022 3 | May 2022 | 3 |
Jun 2022 6 | Jun 2022 | 6 |
Jul 2022 6 | Jul 2022 | 6 |
Aug 2022 6 | Aug 2022 | 6 |
Sep 2022 7 | Sep 2022 | 7 |
Nov 2022 5 | Nov 2022 | 5 |
Jan 2025 5 | Jan 2025 | 5 |
Apr 2025 5 | Apr 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Omaze NPS by Gender
Male customers rated Omaze's NPS 40 points higher than Female customers.
Male
24
Omaze's NPS was rated 24 by Male customers on Comparably.
52%
Promoters
20%
Passives
28%
Detractors
Female
-16
Omaze's NPS was rated -16 by Female customers on Comparably.
38%
Promoters
8%
Passives
54%
Detractors
Omaze NPS by Ethnicity
Omaze's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 11 | Caucasian | 11 |
African American/Black 17 | African American/Black | 17 |
Other -51 | Other | -51 |
Omaze NPS by Age
Omaze's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Omaze NPS by Usage
Omaze's NPS was rated the highest by customers who have used Omaze's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 5 | Less than 1 Year | 5 |
1 to 2 Years 6 | 1 to 2 Years | 6 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Omaze Customer Reviews
Out of the 14 Omaze customer reviews 12 were positive and 2 were constructive. Omaze customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Omaze Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Omaze users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Omaze Customer Loyalty Score by Gender
Male customers rated Omaze's Customer Loyalty score 10% higher than Female customers.
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Male
75%
Yes
Female
65%
Yes
Omaze Customer Loyalty Score by Ethnicity
Omaze's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Omaze.
72
out of 100
Caucasian
85
out of 100
African American/Black
78
out of 100
Other
Omaze Customer Loyalty Score by Age
Omaze's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Omaze.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 55% | 26-30 | 55% |
31-35 82% | 31-35 | 82% |
36-40 78% | 36-40 | 78% |
66+ 80% | 66+ | 80% |
Omaze Customer Loyalty Score by Usage
Omaze's Customer Loyalty score was rated the highest by customers who have used Omaze's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Omaze Customer Loyalty Score by Industry
Omaze's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Omaze Product Quality
3.4/5
Omaze has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Omaze Product Information
Omaze’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Omaze's product the highest. Reviewers from the Tech industry rated Omaze the lowest at 3.5.
- Website
- http://omaze.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Social
Non-Profit
Quick Insights into Omaze Product Quality
Omaze's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
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Ranked Omaze Product Quality the Highest
Ranked Omaze Product Quality the Lowest
Omaze Product Quality Score by Gender
Male customers rated Omaze's Product Quality score 0.3 stars higher than Female customers.
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Male
3.5/5
Female
3.2/5
Omaze Product Quality Score by Ethnicity
Omaze's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Omaze.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 3.3 | Other | 3.3 |
Omaze Product Quality Score by Age
Omaze's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Omaze.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.2 | 36-40 | 3.2 |
66+ 2.4 | 66+ | 2.4 |
Omaze Product Quality Score by Usage
Omaze's Product Quality score was rated the highest by customers who have used Omaze's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Omaze Product Quality Score by Industry
Omaze's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Omaze Pricing
Omaze ROI & Value For Money
3.1/5
Omaze has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Omaze Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Omaze.
Quick Insights into Omaze ROI
Omaze's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Omaze's products/services for 2 to 5 Years.
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Ranked Omaze ROI the Highest
Ranked Omaze ROI the Lowest
Omaze ROI Score by Gender
Male customers rated Omaze's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Omaze.
Male
3.5/5
Female
3.1/5
Omaze ROI Score by Ethnicity
Omaze's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Omaze.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 2.8 | Other | 2.8 |
Omaze ROI Score by Age
Omaze's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Omaze.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 2.9 | 26-30 | 2.9 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.1 | 36-40 | 3.1 |
66+ 2.7 | 66+ | 2.7 |
Omaze ROI Score by Usage
Omaze's ROI score was rated the highest by customers who have used Omaze's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Omaze ROI Score by Industry
Omaze's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Omaze Customer Satisfaction (CSAT)
Omaze Customer Satisfaction (CSAT) Score
59 / 100
Omaze has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
34%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
4%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Omaze Customer Satisfaction
Omaze's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers ages 66+.
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Ranked Omaze Customer Satisfaction the Highest
Ranked Omaze Customer Satisfaction the Lowest
Omaze Customer Satisfaction Score by Gender
Male customers rated Omaze's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Omaze.
58 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 26% | |
Dissatisfied | 4% | |
Very Dissatisfied | 12% |
55 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 45% | |
Neither Satisfied nor Dissatisfied | 36% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Omaze Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Omaze's Customer Satisfaction (CSAT) score was rated 47% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Omaze.
47 / 100
Very Satisfied
14%
Satisfied
33%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to African American/Black
Omaze's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Omaze.
100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Omaze's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Omaze.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
17%
Omaze Customer Satisfaction Score by Age
Omaze's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Omaze.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 89% | |||||||||||||||
| 26-30 | 51% | |||||||||||||||
| 66+ | 17% |
Omaze Customer Satisfaction Score by Usage
Omaze's Customer Satisfaction score was rated the highest by customers who have used Omaze's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Omaze Customer Satisfaction Score by Industry
Omaze's Customer Satisfaction score was rated 58 points by Tech industry customers.
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"label": "Tech",
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}Omaze Customer Service
3.2/5
Omaze has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Omaze's overall Customer Service score rated by its users and customers.
About Omaze's Customer Service
Address
4840 Alla Rd, Los Angeles, CA 90066
Website
http://omaze.com
Omaze's Social Links
Quick Insights into Omaze Customer Service
Omaze's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Omaze's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Omaze's Customer Service score.
Ranked Omaze Customer Service the Highest
Ranked Omaze Customer Service the Lowest
Omaze Customer Service Score by Gender
Male customers rated Omaze's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Omaze.
Male
3.3/5
Female
2.8/5
Omaze Customer Service Score by Ethnicity
Omaze's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Omaze.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3 | African American/Black | 3 |
Other 2.4 | Other | 2.4 |
Omaze Customer Service Score by Age
Omaze's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Omaze.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3.2 | 31-35 | 3.2 |
36-40 2.7 | 36-40 | 2.7 |
66+ 2.4 | 66+ | 2.4 |
Omaze Customer Service Score by Usage
Omaze's Customer Service score was rated the highest by customers who have used Omaze's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Omaze Customer Service Score by Industry
Omaze's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Omaze as an Employer
3.5/5
Omaze has a 3.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Omaze scored a 5 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Omaze would recommend the brand to a friend. ENPS measures how likely Omaze employees would recommend working at Omaze to a friend.
Net Promoter Score
5
NPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 50% | Promoters |
|---|---|
| 18% | Passive |
| 32% | Detractors |
