-14
NPS
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Omegle
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About Omegle's Brand
Omegle is a free online chat site that allows users to communicate with strangers.
Brand at a Glance
85%
Customer Loyalty
3.3/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Omegle NPS
Omegle's Net Promoter Score (NPS) is a -14 with 35% Promoters, 16% Passives, and 49% Detractors. Net Promoter Score tracks whether Omegle's customers would recommend using the product based on a scale of -100 to 100.
Omegle Overall NPS
| 35% | Promoters |
|---|---|
| 16% | Passives |
| 49% | Detractors |
Omegle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -16 | Jan 2024 | -16 |
Feb 2024 -16 | Feb 2024 | -16 |
Mar 2024 -16 | Mar 2024 | -16 |
Apr 2024 -14 | Apr 2024 | -14 |
May 2024 -15 | May 2024 | -15 |
Jun 2024 -15 | Jun 2024 | -15 |
Aug 2024 -14 | Aug 2024 | -14 |
Oct 2024 -14 | Oct 2024 | -14 |
Feb 2025 -14 | Feb 2025 | -14 |
Mar 2025 -14 | Mar 2025 | -14 |
Apr 2025 -14 | Apr 2025 | -14 |
Sep 2025 -14 | Sep 2025 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Omegle NPS by Gender
Female customers rated Omegle's NPS 40 points higher than Male customers.
Male
-4
Omegle's NPS was rated -4 by Male customers on Comparably.
43%
Promoters
10%
Passives
47%
Detractors
Female
36
Omegle's NPS was rated 36 by Female customers on Comparably.
50%
Promoters
36%
Passives
14%
Detractors
Omegle NPS by Ethnicity
Omegle's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -1 | Caucasian | -1 |
African American/Black -42 | African American/Black | -42 |
Asian or Pacific Islander 23 | Asian or Pacific Islander | 23 |
Other 12 | Other | 12 |
Omegle NPS by Age
Omegle's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Omegle NPS by Usage
Omegle's NPS was rated the highest by customers who have used Omegle's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 14 | Less than 1 Year | 14 |
1 to 2 Years 14 | 1 to 2 Years | 14 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -26 | 5 to 10 Years | -26 |
Over 10 Years -28 | Over 10 Years | -28 |
Omegle Customer Reviews
Out of the 7 Omegle customer reviews 6 were positive and 1 was constructive. Omegle customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Omegle Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Omegle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Omegle Customer Loyalty Score by Gender
Female customers rated Omegle's Customer Loyalty score 15% higher than Male customers.
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Male
85%
Yes
Female
100%
Yes
Omegle Customer Loyalty Score by Ethnicity
Omegle's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Omegle.
85
out of 100
Caucasian
100
out of 100
African American/Black
84
out of 100
Asian or Pacific Islander
86
out of 100
Other
Omegle Customer Loyalty Score by Age
Omegle's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 82% | 26-30 | 82% |
31-35 85% | 31-35 | 85% |
Omegle Customer Loyalty Score by Usage
Omegle's Customer Loyalty score was rated the highest by customers who have used Omegle's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Omegle Customer Loyalty Score by Industry
Omegle's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Omegle Product Quality
3.3/5
Omegle has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Omegle Product Information
Omegle’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Omegle's product the highest.
- Website
- http://omegle.gs
- Company Size
- 1-10 Employees
Industry
Tech
Content
Quick Insights into Omegle Product Quality
Omegle's Product Quality score was rated highest by customers who have used Omegle's products/services for Less than 1 Year, and rated lowest by customers who have used Omegle's products/services for 5 to 10 Years.
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Ranked Omegle Product Quality the Highest
Ranked Omegle Product Quality the Lowest
Omegle Product Quality Score by Gender
Female customers rated Omegle's Product Quality score 0.3 stars higher than Male customers.
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Male
3.2/5
Female
3.5/5
Omegle Product Quality Score by Ethnicity
Omegle's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Omegle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.4 | Other | 3.4 |
Omegle Product Quality Score by Age
Omegle's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Omegle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3 | 26-30 | 3 |
31-35 2.6 | 31-35 | 2.6 |
Omegle Product Quality Score by Usage
Omegle's Product Quality score was rated the highest by customers who have used Omegle's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Omegle Product Quality Score by Industry
Omegle's Product Quality score was rated 3.2 stars by both Accounting and Tech industry customers.
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Omegle Pricing
Omegle ROI & Value For Money
2.9/5
Omegle has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Omegle Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Omegle.
Quick Insights into Omegle ROI
Omegle's ROI score was rated highest by Female customers, and rated lowest by African American/Black customers.
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Ranked Omegle ROI the Highest
Ranked Omegle ROI the Lowest
Omegle ROI Score by Gender
Female customers rated Omegle's ROI score 0.7 stars higher than Male customers.
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Male
2.7/5
Female
3.4/5
Omegle ROI Score by Ethnicity
Omegle's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Omegle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 1.7 | African American/Black | 1.7 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 3.2 | Other | 3.2 |
Omegle ROI Score by Age
Omegle's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Omegle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 2 | 26-30 | 2 |
31-35 2.4 | 31-35 | 2.4 |
Omegle ROI Score by Usage
Omegle's ROI score was rated the highest by customers who have used Omegle's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Omegle ROI Score by Industry
Omegle's ROI score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
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Omegle Customer Satisfaction (CSAT)
Omegle Customer Satisfaction (CSAT) Score
65 / 100
Omegle has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
29%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
7%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Omegle Customer Satisfaction
Omegle's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers ages 31-35.
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Ranked Omegle Customer Satisfaction the Highest
Ranked Omegle Customer Satisfaction the Lowest
Omegle Customer Satisfaction Score by Gender
Female customers rated Omegle's Customer Satisfaction score 18 points higher than Male customers.
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61 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 3% | |
Very Dissatisfied | 20% |
79 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
Omegle Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Omegle's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to African American/Black
Omegle's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Omegle's Customer Satisfaction (CSAT) score was rated 65% according to Asian or Pacific Islander users and customers.
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65 / 100
Very Satisfied
24%
Satisfied
41%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
5%
Very Dissatisfied
6%
CSAT according to Other
Omegle's Customer Satisfaction (CSAT) score was rated 68% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Omegle.
68 / 100
Very Satisfied
36%
Satisfied
32%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
16%
Omegle Customer Satisfaction Score by Age
Omegle's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Omegle.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% | |||||||||||||||
| 26-30 | 70% | |||||||||||||||
| 31-35 | 50% |
Omegle Customer Satisfaction Score by Usage
Omegle's Customer Satisfaction score was rated the highest by customers who have used Omegle's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Omegle Customer Satisfaction Score by Industry
Omegle's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Omegle Customer Satisfaction Score by Industry",
"text": "Omegle's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 63,
"stars": 0,
"csatScore": 63,
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"scoreClassName": "",
"scoreLabel": 63
},
{
"label": "Accounting",
"groupId": 495,
"score": 70,
"stars": 0,
"csatScore": 70,
"text": "Omegle's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 70
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 62,
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"scoreClassName": "",
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]
}Omegle Customer Service
3.1/5
Omegle has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Omegle's Customer Service
Address
Brattleboro, VT
Website
http://omegle.gs
Quick Insights into Omegle Customer Service
Omegle's Customer Service score was rated highest by customers who have used Omegle's products/services for 1 to 2 Years, and rated lowest by customers who have used Omegle's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Omegle's Customer Service score.
Ranked Omegle Customer Service the Highest
Ranked Omegle Customer Service the Lowest
Omegle Customer Service Score by Gender
Female customers rated Omegle's Customer Service score 0.9 stars higher than Male customers.
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Male
2.9/5
Female
3.8/5
Omegle Customer Service Score by Ethnicity
Omegle's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Omegle.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.1 | Other | 3.1 |
Omegle Customer Service Score by Age
Omegle's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Omegle.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 2.6 | 26-30 | 2.6 |
31-35 2.8 | 31-35 | 2.8 |
Omegle Customer Service Score by Usage
Omegle's Customer Service score was rated the highest by customers who have used Omegle's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Omegle Customer Service Score by Industry
Omegle's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
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Omegle as an Employer
3.8/5
Omegle has a 3.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Omegle scored a -14 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Omegle would recommend the brand to a friend. ENPS measures how likely Omegle employees would recommend working at Omegle to a friend.
Net Promoter Score
-14
NPS Score
| 35% | Promoters |
|---|---|
| 16% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 32% | Promoters |
|---|---|
| 6% | Passive |
| 62% | Detractors |
