25
NPS
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Omni Hotels & Resorts
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About Omni Hotels & Resorts' Brand
Brand at a Glance
75%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Omni Hotels & Resorts NPS
Omni Hotels & Resorts's Net Promoter Score (NPS) is a 25 with 59% Promoters, 7% Passives, and 34% Detractors. Net Promoter Score tracks whether Omni Hotels & Resorts's customers would recommend using the product based on a scale of -100 to 100.
Omni Hotels & Resorts Overall NPS
| 59% | Promoters |
|---|---|
| 7% | Passives |
| 34% | Detractors |
Omni Hotels & Resorts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 42 | Mar 2023 | 42 |
Apr 2023 37 | Apr 2023 | 37 |
May 2023 35 | May 2023 | 35 |
Jun 2023 29 | Jun 2023 | 29 |
Aug 2023 24 | Aug 2023 | 24 |
Sep 2023 22 | Sep 2023 | 22 |
Oct 2023 18 | Oct 2023 | 18 |
Dec 2023 22 | Dec 2023 | 22 |
Apr 2024 23 | Apr 2024 | 23 |
Jun 2024 27 | Jun 2024 | 27 |
Sep 2024 29 | Sep 2024 | 29 |
Feb 2025 25 | Feb 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Omni Hotels & Resorts NPS by Gender
Omni Hotels & Resorts's NPS was rated 34 by both Female and Male customers on Comparably.
Male
34
Omni Hotels & Resorts's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
34
Omni Hotels & Resorts's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Omni Hotels & Resorts NPS by Ethnicity
Omni Hotels & Resorts's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Omni Hotels & Resorts NPS by Age
Omni Hotels & Resorts's NPS was rated -100 points by customers ages 56-60 on Comparably.
Omni Hotels & Resorts NPS by Usage
Omni Hotels & Resorts's NPS was rated 100 points by customers who have used Omni Hotels & Resorts's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
Omni Hotels & Resorts Customer Reviews
Out of the 4 Omni Hotels & Resorts customer reviews 2 were positive and 2 were constructive. Omni Hotels & Resorts customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Omni Hotels & Resorts Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Omni Hotels & Resorts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Omni Hotels & Resorts Customer Loyalty Score by Gender
Female customers rated Omni Hotels & Resorts's Customer Loyalty score 15% higher than Male customers.
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Male
85%
Yes
Female
100%
Yes
Omni Hotels & Resorts Customer Loyalty Score by Ethnicity
Omni Hotels & Resorts's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Omni Hotels & Resorts.
78
out of 100
Caucasian
Omni Hotels & Resorts Customer Loyalty Score by Age
Omni Hotels & Resorts's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Omni Hotels & Resorts.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
Omni Hotels & Resorts Customer Loyalty Score by Usage
Omni Hotels & Resorts's Customer Loyalty score was rated 70% by customers who have used Omni Hotels & Resorts's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Omni Hotels & Resorts Product Quality
3.4/5
Omni Hotels & Resorts has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Omni Hotels & Resorts Product Information
Omni Hotels & Resorts’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.omnihotels.com
- Company Size
- 10,000+ Employees
Quick Insights into Omni Hotels & Resorts Product Quality
Omni Hotels & Resorts's Product Quality score was rated highest by customers who have used Omni Hotels & Resorts's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Omni Hotels & Resorts Product Quality the Highest
Ranked Omni Hotels & Resorts Product Quality the Lowest
Omni Hotels & Resorts Product Quality Score by Gender
Female customers rated Omni Hotels & Resorts's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Omni Hotels & Resorts.
Male
3.5/5
Female
4.3/5
Omni Hotels & Resorts Product Quality Score by Ethnicity
Omni Hotels & Resorts's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Omni Hotels & Resorts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Omni Hotels & Resorts Product Quality Score by Age
Omni Hotels & Resorts's Product Quality score was rated 1.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Omni Hotels & Resorts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.6 | 56-60 | 1.6 |
Omni Hotels & Resorts Product Quality Score by Usage
Omni Hotels & Resorts's Product Quality score was rated 5 stars by customers who have used Omni Hotels & Resorts's products/services for 1 to 2 Years.
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Omni Hotels & Resorts Pricing
Omni Hotels & Resorts ROI & Value For Money
3.4/5
Omni Hotels & Resorts has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Omni Hotels & Resorts ROI
Omni Hotels & Resorts's ROI score was rated highest by customers who have used Omni Hotels & Resorts's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Omni Hotels & Resorts ROI the Highest
Ranked Omni Hotels & Resorts ROI the Lowest
Omni Hotels & Resorts ROI Score by Gender
Female customers rated Omni Hotels & Resorts's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Omni Hotels & Resorts.
Male
3.4/5
Female
4/5
Omni Hotels & Resorts ROI Score by Ethnicity
Omni Hotels & Resorts's ROI score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Omni Hotels & Resorts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Omni Hotels & Resorts ROI Score by Age
Omni Hotels & Resorts's ROI score was rated 1.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Omni Hotels & Resorts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
Omni Hotels & Resorts ROI Score by Usage
Omni Hotels & Resorts's ROI score was rated 4.8 stars by customers who have used Omni Hotels & Resorts's products/services for 1 to 2 Years.
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Omni Hotels & Resorts Customer Satisfaction (CSAT)
Omni Hotels & Resorts Customer Satisfaction (CSAT) Score
71 / 100
Omni Hotels & Resorts has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Omni Hotels & Resorts Customer Satisfaction
Omni Hotels & Resorts's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Omni Hotels & Resorts Customer Satisfaction the Highest
Ranked Omni Hotels & Resorts Customer Satisfaction the Lowest
Omni Hotels & Resorts Customer Satisfaction Score by Gender
Female customers rated Omni Hotels & Resorts's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Omni Hotels & Resorts.
60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Omni Hotels & Resorts Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Omni Hotels & Resorts' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Omni Hotels & Resorts.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Omni Hotels & Resorts Customer Satisfaction Score by Age
Omni Hotels & Resorts's Customer Satisfaction score was rated 0 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Omni Hotels & Resorts.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% |
Omni Hotels & Resorts Customer Service
3.5/5
Omni Hotels & Resorts has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Omni Hotels & Resorts's Customer Service
Website
http://www.omnihotels.com
Quick Insights into Omni Hotels & Resorts Customer Service
Omni Hotels & Resorts's Customer Service score was rated highest by customers who have used Omni Hotels & Resorts's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Omni Hotels & Resorts Customer Service the Highest
Ranked Omni Hotels & Resorts Customer Service the Lowest
Omni Hotels & Resorts Customer Service Score by Gender
Female customers rated Omni Hotels & Resorts's Customer Service score 0.3 stars higher than Male customers.
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Male
3.5/5
Female
3.8/5
Omni Hotels & Resorts Customer Service Score by Ethnicity
Omni Hotels & Resorts's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Omni Hotels & Resorts.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Omni Hotels & Resorts Customer Service Score by Age
Omni Hotels & Resorts's Customer Service score was rated 1.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Omni Hotels & Resorts.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
Omni Hotels & Resorts Customer Service Score by Usage
Omni Hotels & Resorts's Customer Service score was rated 5 stars by customers who have used Omni Hotels & Resorts's products/services for 1 to 2 Years.
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Omni Hotels & Resorts as an Employer
3.9/5
Omni Hotels & Resorts has a 3.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Omni Hotels & Resorts scored a 25 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Omni Hotels & Resorts would recommend the brand to a friend. ENPS measures how likely Omni Hotels & Resorts employees would recommend working at Omni Hotels & Resorts to a friend.
Net Promoter Score
25
NPS Score
| 59% | Promoters |
|---|---|
| 7% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 45% | Promoters |
|---|---|
| 16% | Passive |
| 39% | Detractors |
