-11
NPS
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Omnicell
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About Omnicell's Brand
Omnicell, Inc. (NASDAQ: OMCL) is a leading provider of automated and business information solutions enabling hospitals and healthcare
Brand at a Glance
71%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Omnicell CMO
Niloy Sanyal
Niloy Sanyal serves as the Chief Marketing Officer of Omnicell. Niloy started at Omnicell in August of 2018. Niloy currently resides in the San Francisco Bay Area.
Omnicell NPS
Omnicell's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether Omnicell's customers would recommend using the product based on a scale of -100 to 100.
Omnicell Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
Omnicell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -24 | Nov 2022 | -24 |
Dec 2022 -19 | Dec 2022 | -19 |
Feb 2023 -14 | Feb 2023 | -14 |
Jun 2023 -20 | Jun 2023 | -20 |
Aug 2023 -19 | Aug 2023 | -19 |
Sep 2023 -14 | Sep 2023 | -14 |
Oct 2023 -11 | Oct 2023 | -11 |
Mar 2024 -10 | Mar 2024 | -10 |
Apr 2024 -12 | Apr 2024 | -12 |
Sep 2024 -15 | Sep 2024 | -15 |
Nov 2024 -15 | Nov 2024 | -15 |
Apr 2025 -11 | Apr 2025 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Omnicell NPS by Gender
Female customers rated Omnicell's NPS 42 points higher than Male customers.
Male
-17
Omnicell's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
25
Omnicell's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Omnicell NPS by Ethnicity
Omnicell's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -33 | Asian or Pacific Islander | -33 |
Other -50 | Other | -50 |
Omnicell NPS by Age
Omnicell's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Omnicell NPS by Usage
Omnicell's NPS was rated the highest by customers who have used Omnicell's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
5 to 10 Years 17 | 5 to 10 Years | 17 |
Omnicell Customer Reviews
Out of the 4 Omnicell customer reviews 1 was positive and 3 were constructive. Omnicell customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Omnicell Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Omnicell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Omnicell Customer Loyalty Score by Gender
Female customers rated Omnicell's Customer Loyalty score 45% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Omnicell.
Male
55%
Yes
Female
100%
Yes
Omnicell Customer Loyalty Score by Ethnicity
Omnicell's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Omnicell.
100
out of 100
Asian or Pacific Islander
55
out of 100
Other
Omnicell Customer Loyalty Score by Age
Omnicell's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Omnicell.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
36-40 70% | 36-40 | 70% |
Omnicell Customer Loyalty Score by Usage
Omnicell's Customer Loyalty score was rated the highest by customers who have used Omnicell's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Omnicell Customer Loyalty Score by Industry
Omnicell's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Omnicell Product Quality
3.6/5
Omnicell has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Omnicell's overall Product Quality score rated by its users and customers.
Omnicell Product Information
Omnicell’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Omnicell's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Omnicell the lowest at 3.5.
- Website
- http://www.omnicell.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Healthcare
Quick Insights into Omnicell Product Quality
Omnicell's Product Quality score was rated highest by customers who have used Omnicell's products/services for 5 to 10 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Omnicell's Product Quality.
Ranked Omnicell Product Quality the Highest
Ranked Omnicell Product Quality the Lowest
Omnicell Product Quality Score by Gender
Female customers rated Omnicell's Product Quality score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Omnicell.
Male
3.8/5
Female
4.5/5
Omnicell Product Quality Score by Ethnicity
Omnicell's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Omnicell.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.6 | Other | 2.6 |
Omnicell Product Quality Score by Age
Omnicell's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Omnicell.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 2.8 | 36-40 | 2.8 |
Omnicell Product Quality Score by Usage
Omnicell's Product Quality score was rated the highest by customers who have used Omnicell's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Omnicell Product Quality Score by Industry
Omnicell's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Omnicell Pricing
Omnicell ROI & Value For Money
3.3/5
Omnicell has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Omnicell's overall ROI score rated by its users and customers.
Omnicell Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Omnicell.
Quick Insights into Omnicell ROI
Omnicell's ROI score was rated highest by customers who have used Omnicell's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
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Ranked Omnicell ROI the Highest
Ranked Omnicell ROI the Lowest
Omnicell ROI Score by Gender
Female customers rated Omnicell's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Omnicell.
Male
3.9/5
Female
4.1/5
Omnicell ROI Score by Ethnicity
Omnicell's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Omnicell.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 2.6 | Other | 2.6 |
Omnicell ROI Score by Age
Omnicell's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Omnicell.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.7 | 31-35 | 3.7 |
36-40 2.1 | 36-40 | 2.1 |
Omnicell ROI Score by Usage
Omnicell's ROI score was rated the highest by customers who have used Omnicell's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Omnicell ROI Score by Industry
Omnicell's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Omnicell Customer Satisfaction (CSAT)
Omnicell Customer Satisfaction (CSAT) Score
65 / 100
Omnicell has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
15%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
5%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Omnicell Customer Satisfaction
Omnicell's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Omnicell's Customer Satisfaction.
Ranked Omnicell Customer Satisfaction the Highest
Ranked Omnicell Customer Satisfaction the Lowest
Omnicell Customer Satisfaction Score by Gender
Female customers rated Omnicell's Customer Satisfaction score 50 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Omnicell.
50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Omnicell Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Omnicell's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Omnicell.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Omnicell's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Omnicell.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
Omnicell Customer Satisfaction Score by Age
Omnicell's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Omnicell.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 36-40 | 34% |
Omnicell Customer Satisfaction Score by Usage
Omnicell's Customer Satisfaction score was rated the highest by customers who have used Omnicell's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Omnicell Customer Satisfaction Score by Industry
Omnicell's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Omnicell Customer Service
3.5/5
Omnicell has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Omnicell's overall Customer Service score rated by its users and customers.
About Omnicell's Customer Service
Address
Mountain View, CA
Website
http://www.omnicell.com
Phone Number
9516565504
Quick Insights into Omnicell Customer Service
Omnicell's Customer Service score was rated highest by Female customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Omnicell's Customer Service score.
Ranked Omnicell Customer Service the Highest
Ranked Omnicell Customer Service the Lowest
Omnicell Customer Service Score by Gender
Female customers rated Omnicell's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Omnicell.
Male
3.6/5
Female
4.4/5
Omnicell Customer Service Score by Ethnicity
Omnicell's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Omnicell.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 2.6 | Other | 2.6 |
Omnicell Customer Service Score by Age
Omnicell's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Omnicell.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 2.6 | 36-40 | 2.6 |
Omnicell Customer Service Score by Usage
Omnicell's Customer Service score was rated the highest by customers who have used Omnicell's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Omnicell Customer Service Score by Industry
Omnicell's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Omnicell as an Employer
3.0/5
Omnicell has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Omnicell scored a -11 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Omnicell would recommend the brand to a friend. ENPS measures how likely Omnicell employees would recommend working at Omnicell to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 49% | Promoters |
|---|---|
| 10% | Passive |
| 41% | Detractors |
