-31
NPS
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Omnitracs
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About Omnitracs' Brand
Omnitracs, LLC is a global pioneer of fleet management, routing and predictive analytics solutions for private and for-hire fleets.
Brand at a Glance
64%
Customer Loyalty
2.6/5
Product Quality
2.9/5
Pricing
2.6/5
Customer Service
Omnitracs NPS
Omnitracs's Net Promoter Score (NPS) is a -31 with 31% Promoters, 7% Passives, and 62% Detractors. Net Promoter Score tracks whether Omnitracs's customers would recommend using the product based on a scale of -100 to 100.
Omnitracs Overall NPS
| 31% | Promoters |
|---|---|
| 7% | Passives |
| 62% | Detractors |
Omnitracs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -59 | Feb 2022 | -59 |
Apr 2022 -27 | Apr 2022 | -27 |
Jul 2022 -31 | Jul 2022 | -31 |
Aug 2022 -28 | Aug 2022 | -28 |
Dec 2022 -32 | Dec 2022 | -32 |
Feb 2023 -35 | Feb 2023 | -35 |
Apr 2023 -39 | Apr 2023 | -39 |
Jun 2023 -43 | Jun 2023 | -43 |
Aug 2023 -36 | Aug 2023 | -36 |
Dec 2023 -34 | Dec 2023 | -34 |
Feb 2024 -28 | Feb 2024 | -28 |
Mar 2024 -31 | Mar 2024 | -31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Omnitracs NPS by Gender
Female customers rated Omnitracs's NPS 1 points higher than Male customers.
Male
-51
Omnitracs's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
-50
Omnitracs's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Omnitracs NPS by Ethnicity
Omnitracs's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other -100 | Other | -100 |
Omnitracs NPS by Usage
Omnitracs's NPS was rated the highest by customers who have used Omnitracs's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
Omnitracs Customer Reviews
Out of the 2 Omnitracs customer reviews 1 was positive and 1 was constructive. Omnitracs customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Omnitracs Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Omnitracs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Omnitracs Customer Loyalty Score by Gender
Male customers rated Omnitracs's Customer Loyalty score 7% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Omnitracs.
Male
85%
Yes
Female
78%
Yes
Omnitracs Customer Loyalty Score by Ethnicity
Omnitracs's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Omnitracs.
100
out of 100
Caucasian
100
out of 100
Other
Omnitracs Customer Loyalty Score by Usage
Omnitracs's Customer Loyalty score was rated the highest by customers who have used Omnitracs's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Omnitracs Product Quality
2.6/5
Omnitracs has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Omnitracs' overall Product Quality score rated by its users and customers.
Omnitracs Product Information
Omnitracs’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.omnitracs.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Omnitracs Product Quality
Omnitracs's Product Quality score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Omnitracs Product Quality the Highest
Ranked Omnitracs Product Quality the Lowest
Omnitracs Product Quality Score by Gender
Male customers rated Omnitracs's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Omnitracs.
Male
2.4/5
Female
2.1/5
Omnitracs Product Quality Score by Ethnicity
Omnitracs's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Omnitracs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 1.8 | Other | 1.8 |
Omnitracs Product Quality Score by Usage
Omnitracs's Product Quality score was rated 2 stars by customers who have used Omnitracs's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Omnitracs Pricing
Omnitracs ROI & Value For Money
2.9/5
Omnitracs has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Omnitracs ROI
Omnitracs's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Omnitracs ROI the Highest
Ranked Omnitracs ROI the Lowest
Omnitracs ROI Score by Gender
Female customers rated Omnitracs's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Omnitracs.
Male
2.3/5
Female
2.5/5
Omnitracs ROI Score by Ethnicity
Omnitracs's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Omnitracs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Other 1.5 | Other | 1.5 |
Omnitracs ROI Score by Usage
Omnitracs's ROI score was rated the highest by customers who have used Omnitracs's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Omnitracs Customer Satisfaction (CSAT)
Omnitracs Customer Satisfaction (CSAT) Score
48 / 100
Omnitracs has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
24%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
19%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Omnitracs Customer Satisfaction
Omnitracs's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Omnitracs Customer Satisfaction the Highest
Ranked Omnitracs Customer Satisfaction the Lowest
Omnitracs Customer Satisfaction Score by Gender
Male customers rated Omnitracs's Customer Satisfaction score 9 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Omnitracs.
34 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
Omnitracs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Omnitracs' Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Omnitracs.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
Omnitracs Customer Satisfaction Score by Usage
Omnitracs's Customer Satisfaction score was rated 25 points by customers who have used Omnitracs's products/services for 2 to 5 Years.
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Omnitracs Customer Service
2.6/5
Omnitracs has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Omnitracs's Customer Service
Address
717 North Harwood Street, Dallas, TX 75201
Website
http://www.omnitracs.com/
Phone Number
800-348-7227
Omnitracs's Social Links
Quick Insights into Omnitracs Customer Service
Omnitracs's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Omnitracs' Customer Service score.
Ranked Omnitracs Customer Service the Highest
Ranked Omnitracs Customer Service the Lowest
Omnitracs Customer Service Score by Gender
Male customers rated Omnitracs's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Omnitracs.
Male
2.1/5
Female
1.6/5
Omnitracs Customer Service Score by Ethnicity
Omnitracs's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Omnitracs.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 1.5 | Other | 1.5 |
Omnitracs Customer Service Score by Usage
Omnitracs's Customer Service score was rated the highest by customers who have used Omnitracs's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer vs. Employees
Omnitracs scored a -31 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Omnitracs would recommend the brand to a friend. ENPS measures how likely Omnitracs employees would recommend working at Omnitracs to a friend.
Net Promoter Score
-31
NPS Score
| 31% | Promoters |
|---|---|
| 7% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
