-25
NPS
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Omya
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About Omya's Brand
Producer and supplier of industrial minerals, materials and chemicals. The company specializes in producing and selling industrial minerals such as fillers and pigments derived from calcium carbonate and dolomite and is a worldwide distributor of specialty chemicals to be used in paints, coating and adhesive formulations.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
4.5/5
Customer Service
Omya NPS
Omya's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Omya's customers would recommend using the product based on a scale of -100 to 100.
Omya Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Omya NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
May 2024 -33 | May 2024 | -33 |
Aug 2024 -25 | Aug 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Omya Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Omya users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Omya Product Quality
3.8/5
Omya has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Omya's overall Product Quality score rated by its users and customers.
Omya Product Information
Omya’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.omya.com
- Company Size
- 5,001-10,000 Employees
Omya Pricing
Omya ROI & Value For Money
3.4/5
Omya has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Omya's overall ROI score rated by its users and customers.
Omya Customer Satisfaction (CSAT)
Omya Customer Satisfaction (CSAT) Score
100 / 100
Omya has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Omya Customer Service
4.5/5
Omya has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Omya's Customer Service
Address
Post Box 335, Oftringen, 4665
Website
www.omya.com
Consumer vs. Employees
Omya scored a -25 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Omya would recommend the brand to a friend. ENPS measures how likely Omya employees would recommend working at Omya to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
