31
NPS
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ON Semiconductor
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About ON Semiconductor's Brand
ON Semiconductor is driving energy efficient innovations, empowering customers to reduce global energy use.
Brand at a Glance
77%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
ON Semiconductor NPS
ON Semiconductor's Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether ON Semiconductor's customers would recommend using the product based on a scale of -100 to 100.
ON Semiconductor Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
ON Semiconductor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 33 | Mar 2022 | 33 |
Apr 2022 50 | Apr 2022 | 50 |
Jul 2022 67 | Jul 2022 | 67 |
Nov 2022 57 | Nov 2022 | 57 |
Jan 2023 50 | Jan 2023 | 50 |
May 2023 55 | May 2023 | 55 |
Feb 2024 40 | Feb 2024 | 40 |
Mar 2024 33 | Mar 2024 | 33 |
Jul 2024 30 | Jul 2024 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ON Semiconductor NPS by Gender
ON Semiconductor's NPS was rated 100 by Male customers on Comparably.
Male
100
ON Semiconductor's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
ON Semiconductor's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ON Semiconductor NPS by Ethnicity
ON Semiconductor's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
ON Semiconductor Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of ON Semiconductor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ON Semiconductor Customer Loyalty Score by Gender
ON Semiconductor's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ON Semiconductor.
Male
100%
Yes
Female
N/A
Yes
ON Semiconductor Customer Loyalty Score by Ethnicity
ON Semiconductor's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ON Semiconductor.
70
out of 100
Asian or Pacific Islander
ON Semiconductor Product Quality
4.1/5
ON Semiconductor has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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ON Semiconductor Product Information
ON Semiconductor’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.onsemi.com/
- Company Size
- 10,000+ Employees
Industry
Semiconductors
Quick Insights into ON Semiconductor Product Quality
ON Semiconductor's Product Quality score was rated highest by Male customers.
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Ranked ON Semiconductor Product Quality the Highest
ON Semiconductor Product Quality Score by Gender
ON Semiconductor's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ON Semiconductor.
Male
5/5
Female
N/A
ON Semiconductor Product Quality Score by Ethnicity
ON Semiconductor's Product Quality score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ON Semiconductor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
ON Semiconductor Pricing
ON Semiconductor ROI & Value For Money
3.8/5
ON Semiconductor has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into ON Semiconductor ROI
ON Semiconductor's ROI score was rated highest by Male customers.
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Ranked ON Semiconductor ROI the Highest
ON Semiconductor ROI Score by Gender
ON Semiconductor's ROI score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ON Semiconductor.
Male
4.8/5
Female
N/A
ON Semiconductor ROI Score by Ethnicity
ON Semiconductor's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ON Semiconductor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
ON Semiconductor Customer Satisfaction (CSAT)
ON Semiconductor Customer Satisfaction (CSAT) Score
83 / 100
ON Semiconductor has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
41%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ON Semiconductor Customer Satisfaction
ON Semiconductor's Customer Satisfaction score was rated highest by Male customers.
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Ranked ON Semiconductor Customer Satisfaction the Highest
ON Semiconductor Customer Satisfaction Score by Gender
ON Semiconductor's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ON Semiconductor.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ON Semiconductor Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
ON Semiconductor's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ON Semiconductor.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
ON Semiconductor Customer Service
3.6/5
ON Semiconductor has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About ON Semiconductor's Customer Service
Address
5005 E. McDowell Rd., Phoenix, AZ 85008
Website
https://www.onsemi.com/
Quick Insights into ON Semiconductor Customer Service
ON Semiconductor's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ON Semiconductor's Customer Service score.
Ranked ON Semiconductor Customer Service the Highest
ON Semiconductor Customer Service Score by Gender
ON Semiconductor's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ON Semiconductor.
Male
4.8/5
Female
N/A
ON Semiconductor Customer Service Score by Ethnicity
ON Semiconductor's Customer Service score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ON Semiconductor.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
ON Semiconductor as an Employer
4.2/5
ON Semiconductor has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
ON Semiconductor scored a 31 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of ON Semiconductor would recommend the brand to a friend. ENPS measures how likely ON Semiconductor employees would recommend working at ON Semiconductor to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 39% | Promoters |
|---|---|
| 29% | Passive |
| 32% | Detractors |
