50
NPS
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Brand Page
OnDeck
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About OnDeck's Brand
OnDeck is a technology-enabled financial platform that provides loan financing to small and medium-sized businesses.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
OnDeck CMO
Andrea Gellert
Andrea Gellert serves as the Chief Marketing Officer & Chief Revenue Officer for OnDeck. Andrea started at OnDeck in May of 2017. Andrea is based in the Greater New York City Area.
OnDeck NPS
OnDeck's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether OnDeck's customers would recommend using the product based on a scale of -100 to 100.
OnDeck Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
OnDeck NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Feb 2021 50 | Feb 2021 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OnDeck Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of OnDeck users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OnDeck Product Quality
2.5/5
OnDeck has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OnDeck's overall Product Quality score rated by its users and customers.
OnDeck Product Information
OnDeck’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.ondeck.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
OnDeck Pricing
OnDeck ROI & Value For Money
3.5/5
OnDeck has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OnDeck's overall ROI score rated by its users and customers.
OnDeck Customer Service
3.5/5
OnDeck has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OnDeck's overall Customer Service score rated by its users and customers.
About OnDeck's Customer Service
Address
1400 Broadway, York, NY 10018
Website
http://www.ondeck.com
Phone Number
1-888-269-4246
OnDeck's Social Links
OnDeck as an Employer
4.6/5
OnDeck has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
OnDeck scored a 50 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of OnDeck would recommend the brand to a friend. ENPS measures how likely OnDeck employees would recommend working at OnDeck to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 65% | Promoters |
|---|---|
| 28% | Passive |
| 7% | Detractors |
