23
NPS
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One Acre Fund
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About One Acre Fund's Brand
One Acre Fund serves smallholder farmers.
Brand at a Glance
86%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
One Acre Fund NPS
One Acre Fund's Net Promoter Score (NPS) is a 23 with 55% Promoters, 13% Passives, and 32% Detractors. Net Promoter Score tracks whether One Acre Fund's customers would recommend using the product based on a scale of -100 to 100.
One Acre Fund Overall NPS
| 55% | Promoters |
|---|---|
| 13% | Passives |
| 32% | Detractors |
One Acre Fund NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 31 | Jan 2024 | 31 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 27 | Mar 2024 | 27 |
Sep 2024 30 | Sep 2024 | 30 |
Oct 2024 35 | Oct 2024 | 35 |
Nov 2024 29 | Nov 2024 | 29 |
Dec 2024 22 | Dec 2024 | 22 |
Feb 2025 21 | Feb 2025 | 21 |
May 2025 24 | May 2025 | 24 |
Aug 2025 21 | Aug 2025 | 21 |
Dec 2025 16 | Dec 2025 | 16 |
Jan 2026 21 | Jan 2026 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
One Acre Fund NPS by Gender
One Acre Fund's NPS was rated 39 by Male customers on Comparably.
Male
39
One Acre Fund's NPS was rated 39 by Male customers on Comparably.
66%
Promoters
7%
Passives
27%
Detractors
Female
N/A
One Acre Fund's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
One Acre Fund NPS by Ethnicity
One Acre Fund's NPS was rated 39 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 39 | African American/Black | 39 |
One Acre Fund NPS by Age
One Acre Fund's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
One Acre Fund NPS by Usage
One Acre Fund's NPS was rated the highest by customers who have used One Acre Fund's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
One Acre Fund Customer Reviews
Out of the 5 One Acre Fund customer reviews 5 were positive and 0 were constructive. One Acre Fund customer reviews reflect that all customers have a favorable experience using the products/services of the company.
One Acre Fund Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of One Acre Fund users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
One Acre Fund Customer Loyalty Score by Gender
One Acre Fund's Customer Loyalty score was rated 88 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of One Acre Fund.
Male
88%
Yes
Female
N/A
Yes
One Acre Fund Customer Loyalty Score by Ethnicity
One Acre Fund's Customer Loyalty score was rated 88% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of One Acre Fund.
88
out of 100
African American/Black
One Acre Fund Customer Loyalty Score by Age
One Acre Fund's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of One Acre Fund.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 78% | 26-30 | 78% |
31-35 100% | 31-35 | 100% |
One Acre Fund Customer Loyalty Score by Usage
One Acre Fund's Customer Loyalty score was rated the highest by customers who have used One Acre Fund's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
One Acre Fund Customer Loyalty Score by Industry
One Acre Fund's Customer Loyalty score was rated 100% by both Fishing and Farming and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
One Acre Fund Product Quality
4.2/5
One Acre Fund has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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One Acre Fund Product Information
One Acre Fund’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Fishing and Farming industry rated One Acre Fund's product the highest. Reviewers from the Tech industry rated One Acre Fund the lowest at 4.6.
- Website
- http://www.oneacrefund.org/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Non-Profit
Agriculture & Farming
Consumer Services
Quick Insights into One Acre Fund Product Quality
One Acre Fund's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used One Acre Fund's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked One Acre Fund's Product Quality.
Ranked One Acre Fund Product Quality the Highest
Ranked One Acre Fund Product Quality the Lowest
One Acre Fund Product Quality Score by Gender
One Acre Fund's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of One Acre Fund.
Male
4.5/5
Female
N/A
One Acre Fund Product Quality Score by Ethnicity
One Acre Fund's Product Quality score was rated 4.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of One Acre Fund.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
One Acre Fund Product Quality Score by Age
One Acre Fund's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of One Acre Fund.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.6 | 31-35 | 4.6 |
One Acre Fund Product Quality Score by Usage
One Acre Fund's Product Quality score was rated the highest by customers who have used One Acre Fund's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
One Acre Fund Product Quality Score by Industry
One Acre Fund's Product Quality score was rated the highest by Fishing and Farming industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
One Acre Fund Pricing
One Acre Fund ROI & Value For Money
4.1/5
One Acre Fund has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock One Acre Fund's overall ROI score rated by its users and customers.
One Acre Fund Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fishing and Farming industry. The users from the Tech industry think that they had the lowest ROI from One Acre Fund.
Quick Insights into One Acre Fund ROI
One Acre Fund's ROI score was rated highest by customers who have used One Acre Fund's products/services for 2 to 5 Years, and rated lowest by customers ages 18-25.
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Ranked One Acre Fund ROI the Highest
Ranked One Acre Fund ROI the Lowest
One Acre Fund ROI Score by Gender
One Acre Fund's ROI score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of One Acre Fund.
Male
4.2/5
Female
N/A
One Acre Fund ROI Score by Ethnicity
One Acre Fund's ROI score was rated 4.2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of One Acre Fund.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.2 | African American/Black | 4.2 |
One Acre Fund ROI Score by Age
One Acre Fund's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of One Acre Fund.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.7 | 26-30 | 4.7 |
31-35 4.6 | 31-35 | 4.6 |
One Acre Fund ROI Score by Usage
One Acre Fund's ROI score was rated the highest by customers who have used One Acre Fund's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
One Acre Fund ROI Score by Industry
One Acre Fund's ROI score was rated the highest by Fishing and Farming industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
One Acre Fund Customer Satisfaction (CSAT)
One Acre Fund Customer Satisfaction (CSAT) Score
82 / 100
One Acre Fund has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
43%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into One Acre Fund Customer Satisfaction
One Acre Fund's Customer Satisfaction score was rated highest by customers who have used One Acre Fund's products/services for 1 to 2 Years, and rated lowest by customers who have used One Acre Fund's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked One Acre Fund's Customer Satisfaction.
Ranked One Acre Fund Customer Satisfaction the Highest
Ranked One Acre Fund Customer Satisfaction the Lowest
One Acre Fund Customer Satisfaction Score by Gender
One Acre Fund's Customer Satisfaction score was rated 94 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of One Acre Fund.
94 / 100
MaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 47% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
One Acre Fund Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
One Acre Fund's Customer Satisfaction (CSAT) score was rated 94% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of One Acre Fund.
94 / 100
Very Satisfied
47%
Satisfied
47%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
0%
One Acre Fund Customer Satisfaction Score by Age
One Acre Fund's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of One Acre Fund.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% |
One Acre Fund Customer Satisfaction Score by Usage
One Acre Fund's Customer Satisfaction score was rated the highest by customers who have used One Acre Fund's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
One Acre Fund Customer Satisfaction Score by Industry
One Acre Fund's Customer Satisfaction score was rated 100 points by both Fishing and Farming and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}One Acre Fund Customer Service
4.1/5
One Acre Fund has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About One Acre Fund's Customer Service
Website
http://www.oneacrefund.org/
Phone Number
9177213625
Quick Insights into One Acre Fund Customer Service
One Acre Fund's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used One Acre Fund's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked One Acre Fund's Customer Service score.
Ranked One Acre Fund Customer Service the Highest
Ranked One Acre Fund Customer Service the Lowest
One Acre Fund Customer Service Score by Gender
One Acre Fund's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of One Acre Fund.
Male
4.3/5
Female
N/A
One Acre Fund Customer Service Score by Ethnicity
One Acre Fund's Customer Service score was rated 4.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of One Acre Fund.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
One Acre Fund Customer Service Score by Age
One Acre Fund's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of One Acre Fund.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.5 | 31-35 | 4.5 |
One Acre Fund Customer Service Score by Usage
One Acre Fund's Customer Service score was rated the highest by customers who have used One Acre Fund's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
One Acre Fund Customer Service Score by Industry
One Acre Fund's Customer Service score was rated the highest by Tech industry customers, and the lowest by Fishing and Farming industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
One Acre Fund as an Employer
Consumer vs. Employees
One Acre Fund scored a 23 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of One Acre Fund would recommend the brand to a friend. ENPS measures how likely One Acre Fund employees would recommend working at One Acre Fund to a friend.
Net Promoter Score
23
NPS Score
| 55% | Promoters |
|---|---|
| 13% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
