-100
NPS
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One Kings lane
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About One Kings lane's Brand
One Kings Lane is an e-commerce platform that offers members access to designer home d cor, furnishings, accessories and gifts.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
3.5/5
Customer Service
One Kings lane NPS
One Kings lane's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether One Kings lane's customers would recommend using the product based on a scale of -100 to 100.
One Kings lane Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
One Kings lane NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
One Kings lane Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of One Kings lane users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
One Kings lane Product Quality
1.5/5
One Kings lane has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock One Kings lane's overall Product Quality score rated by its users and customers.
One Kings lane Product Information
One Kings lane’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.onekingslane.com
- Company Size
- 201-500 Employees
Industry
Ecommerce and Marketplaces
Hardware and Devices
SaaS
One Kings lane Pricing
One Kings lane ROI & Value For Money
2/5
One Kings lane has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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One Kings lane Customer Satisfaction (CSAT)
One Kings lane Customer Satisfaction (CSAT) Score
50 / 100
One Kings lane has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
One Kings lane Customer Service
3.5/5
One Kings lane has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About One Kings lane's Customer Service
Address
1355 Market St., Suite 400, San Francisco, CA 94103
Website
http://www.onekingslane.com
Phone Number
1-855-746-7655
