7
NPS
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One Main Financial
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About One Main Financial's Brand
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
One Main Financial NPS
One Main Financial's Net Promoter Score (NPS) is a 7 with 48% Promoters, 11% Passives, and 41% Detractors. Net Promoter Score tracks whether One Main Financial's customers would recommend using the product based on a scale of -100 to 100.
One Main Financial Overall NPS
| 48% | Promoters |
|---|---|
| 11% | Passives |
| 41% | Detractors |
One Main Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -8 | Jun 2022 | -8 |
Sep 2022 -15 | Sep 2022 | -15 |
Oct 2022 -6 | Oct 2022 | -6 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 -12 | Feb 2023 | -12 |
Sep 2023 -1 | Sep 2023 | -1 |
Oct 2023 4 | Oct 2023 | 4 |
Dec 2023 0 | Dec 2023 | 0 |
Apr 2024 -5 | Apr 2024 | -5 |
Aug 2024 0 | Aug 2024 | 0 |
Dec 2024 4 | Dec 2024 | 4 |
Feb 2025 8 | Feb 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
One Main Financial NPS by Gender
Female customers rated One Main Financial's NPS 80 points higher than Male customers.
Male
-80
One Main Financial's NPS was rated -80 by Male customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Female
0
One Main Financial's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
One Main Financial NPS by Usage
One Main Financial's NPS was rated 0 points by customers who have used One Main Financial's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
One Main Financial Customer Reviews
Out of the 4 One Main Financial customer reviews 2 were positive and 2 were constructive. One Main Financial customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
One Main Financial Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of One Main Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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One Main Financial Customer Loyalty Score by Gender
Female customers rated One Main Financial's Customer Loyalty score 72% higher than Male customers.
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Male
28%
Yes
Female
100%
Yes
One Main Financial Customer Loyalty Score by Usage
One Main Financial's Customer Loyalty score was rated 82% by customers who have used One Main Financial's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
One Main Financial Product Quality
3.1/5
One Main Financial has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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One Main Financial Product Information
One Main Financial’s product quality score is a 3.1 out of 5 as rated by its users and customers.
Quick Insights into One Main Financial Product Quality
One Main Financial's Product Quality score was rated highest by customers who have used One Main Financial's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked One Main Financial Product Quality the Highest
Ranked One Main Financial Product Quality the Lowest
One Main Financial Product Quality Score by Gender
Female customers rated One Main Financial's Product Quality score 0.3 stars higher than Male customers.
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Male
2/5
Female
2.3/5
One Main Financial Product Quality Score by Usage
One Main Financial's Product Quality score was rated 3.2 stars by customers who have used One Main Financial's products/services for Less than 1 Year.
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One Main Financial Pricing
One Main Financial ROI & Value For Money
3.1/5
One Main Financial has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into One Main Financial ROI
One Main Financial's ROI score was rated highest by customers who have used One Main Financial's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked One Main Financial ROI the Highest
Ranked One Main Financial ROI the Lowest
One Main Financial ROI Score by Gender
Female customers rated One Main Financial's ROI score 0.7 stars higher than Male customers.
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Male
1.8/5
Female
2.5/5
One Main Financial ROI Score by Usage
One Main Financial's ROI score was rated 2.9 stars by customers who have used One Main Financial's products/services for Less than 1 Year.
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One Main Financial Customer Satisfaction (CSAT)
One Main Financial Customer Satisfaction (CSAT) Score
61 / 100
One Main Financial has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
17%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into One Main Financial Customer Satisfaction
One Main Financial's Customer Satisfaction score was rated highest by Male customers.
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Ranked One Main Financial Customer Satisfaction the Highest
One Main Financial Customer Satisfaction Score by Gender
One Main Financial's Customer Satisfaction score was rated 20 by Male customers on Comparably.
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20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 40% | |
Very Dissatisfied | 20% |
One Main Financial Customer Service
3.5/5
One Main Financial has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into One Main Financial Customer Service
One Main Financial's Customer Service score was rated highest by customers who have used One Main Financial's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked One Main Financial Customer Service the Highest
Ranked One Main Financial Customer Service the Lowest
One Main Financial Customer Service Score by Gender
Female customers rated One Main Financial's Customer Service score 0.9 stars higher than Male customers.
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Male
2.5/5
Female
3.4/5
One Main Financial Customer Service Score by Usage
One Main Financial's Customer Service score was rated 3.8 stars by customers who have used One Main Financial's products/services for Less than 1 Year.
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One Main Financial as an Employer
Consumer vs. Employees
One Main Financial scored a 7 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of One Main Financial would recommend the brand to a friend. ENPS measures how likely One Main Financial employees would recommend working at One Main Financial to a friend.
Net Promoter Score
7
NPS Score
| 48% | Promoters |
|---|---|
| 11% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 32% | Promoters |
|---|---|
| 13% | Passive |
| 55% | Detractors |
