28
NPS
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One Planet Group
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About One Planet Group's Brand
One Planet Group consists of several successful operating technology companies, an angel fund and a startup incubator.
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
One Planet Group NPS
One Planet Group's Net Promoter Score (NPS) is a 28 with 60% Promoters, 8% Passives, and 32% Detractors. Net Promoter Score tracks whether One Planet Group's customers would recommend using the product based on a scale of -100 to 100.
One Planet Group Overall NPS
| 60% | Promoters |
|---|---|
| 8% | Passives |
| 32% | Detractors |
One Planet Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 18 | Jun 2023 | 18 |
Aug 2023 19 | Aug 2023 | 19 |
Sep 2023 19 | Sep 2023 | 19 |
Dec 2023 18 | Dec 2023 | 18 |
Jan 2024 20 | Jan 2024 | 20 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 23 | Mar 2024 | 23 |
Apr 2024 23 | Apr 2024 | 23 |
Jul 2024 27 | Jul 2024 | 27 |
Sep 2024 29 | Sep 2024 | 29 |
Oct 2024 31 | Oct 2024 | 31 |
Apr 2025 28 | Apr 2025 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
One Planet Group NPS by Gender
One Planet Group's NPS was rated 14 by Male customers on Comparably.
Male
14
One Planet Group's NPS was rated 14 by Male customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Female
N/A
One Planet Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
One Planet Group NPS by Age
One Planet Group's NPS was rated 60 points by customers ages 31-35 on Comparably.
One Planet Group Customer Reviews
Out of the 2 One Planet Group customer reviews 2 were positive and 0 were constructive. One Planet Group customer reviews reflect that all customers have a favorable experience using the products/services of the company.
One Planet Group Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of One Planet Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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One Planet Group Customer Loyalty Score by Gender
One Planet Group's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
One Planet Group Customer Loyalty Score by Age
One Planet Group's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of One Planet Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
One Planet Group Product Quality
3.4/5
One Planet Group has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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One Planet Group Product Information
One Planet Group’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Quick Insights into One Planet Group Product Quality
One Planet Group's Product Quality score was rated highest by customers ages 31-35.
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Ranked One Planet Group Product Quality the Highest
One Planet Group Product Quality Score by Gender
One Planet Group's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
One Planet Group Product Quality Score by Age
One Planet Group's Product Quality score was rated 4.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of One Planet Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
One Planet Group Pricing
One Planet Group ROI & Value For Money
3.8/5
One Planet Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into One Planet Group ROI
One Planet Group's ROI score was rated highest by customers ages 31-35.
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Ranked One Planet Group ROI the Highest
One Planet Group ROI Score by Gender
One Planet Group's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
One Planet Group ROI Score by Age
One Planet Group's ROI score was rated 3.9 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of One Planet Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.9 | 31-35 | 3.9 |
One Planet Group Customer Satisfaction (CSAT)
One Planet Group Customer Satisfaction (CSAT) Score
71 / 100
One Planet Group has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
39%
Satisfied
32%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
3%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into One Planet Group Customer Satisfaction
One Planet Group's Customer Satisfaction score was rated highest by customers ages 31-35.
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Ranked One Planet Group Customer Satisfaction the Highest
One Planet Group Customer Satisfaction Score by Gender
One Planet Group's Customer Satisfaction score was rated 86 by Male customers on Comparably.
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86 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
One Planet Group Customer Satisfaction Score by Age
One Planet Group's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of One Planet Group.
0
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40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
One Planet Group Customer Service
3.5/5
One Planet Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About One Planet Group's Customer Service
Address
1820 Bonanza Street, Walnut Creek, CA 94596
Website
http://www.oneplanetgroup.com
Phone Number
9259833400
One Planet Group's Social Links
Quick Insights into One Planet Group Customer Service
One Planet Group's Customer Service score was rated highest by customers ages 31-35.
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Ranked One Planet Group Customer Service the Highest
One Planet Group Customer Service Score by Gender
One Planet Group's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
One Planet Group Customer Service Score by Age
One Planet Group's Customer Service score was rated 3.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of One Planet Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
One Planet Group as an Employer
4.3/5
One Planet Group has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
One Planet Group scored a 28 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of One Planet Group would recommend the brand to a friend. ENPS measures how likely One Planet Group employees would recommend working at One Planet Group to a friend.
Net Promoter Score
28
NPS Score
| 60% | Promoters |
|---|---|
| 8% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 65% | Promoters |
|---|---|
| 8% | Passive |
| 27% | Detractors |
